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Call Centre Claims Handler Full Time

at Policy Expert London in London (Published at 10-06-2021)

What we can offer

· Salary Neg depending on experience

· 28 days annual leave (including statutory days)

· 4% pension contribution

· Subsidised public transport from various local pick up points

· Employee insurance discounts

· Subsidised gym membership through Hilton (Livingwell)

· Company incentives including Employee Awards

· Free tea, coffee and fruit

Who are we?

Policy Expert is one of the fastest growing Insurance providers in the UK. Since launching in May 2011, we have been rapidly expanding and now have a headcount of over 400 experts across four sites.

We have busy contact centres based in Central Milton Keynes and Motherwell which are full of dedicated, positive people who enjoy an environment focused on teamwork and fun.

Our London office is where the behind the scenes magic happens, and is home to all the developers and support staff who help make Policy Expert run smoothly.

Who are you?

You will be committed to provide our customers with a world?class claims service by ensuring that their claims are assessed quickly, and if valid are settled in the shortest possible time. As one of the fastest growing Insurers in the UK, you will enjoy a fast paced environment and thrive in a forward thinking culture. You will be solution focused individual who always seeks to find a logical solution to help our customers.

You will enjoy working in a regulated environment and excel working in an evolving business with the ability to adapt to change.

What you?ll be doing

You will be the first point of contact for our policy holder who has suffered a loss following an incident involving their car you will be patient and empathetic. You will proactively manage our Policyholders/Third parties repairs throughout as well as Intervene on our Third Parties claims. You will offer our services to repair the Third Parties vehicle when our Policyholder is at fault for the accident. You must be able to obtain the relevant details from them and record this information giving the customer excellent advice and assistance, whilst also assessing liability from the circumstances of the incident

Key Duties & Responsibilities
· Provide advice to our customer on making a claim and the processes involved.

· Take reports of new insurance claims from our customers.

· Proactively manage our Policyholder and Third parties? repairs and hire

· Record accurately the information reported to us concerning the circumstances of the loss.

· Be able to assess liability for an accident and offer advice and guidance to our customers giving an objective opinion on prospects and where necessary advise our customer regarding where liability will rest.

· Validating cover is in force for a claim and identifying possible fraudulent claim markers to be referred for investigation.

· Instructing suppliers such as Credit Hire and Credit repairer organisations and claimant Personal Injury solicitors.

· Treat our customers fairly and ensure that the customer receives world class customer service in accordance with industry and company guidelines.

· Support cost, service and process efficiency projects across the team, as well as having the opportunity to get involved in departmental projects.

· Advise policyholders of the add?on products they have purchased and how they may be used for the specific claim they have made.

· Maintain Stabilis MGA extended underwriting guide

· Respond to Stabilis MGA underwriting referral enquiries from broke

Skills we need: -

· Problem solves in a logical and rational manner

· Uses own initiative and the available tools to help the customer

· Performs tasks efficiently with speed and accuracy

· Follows the rules, complying with stringent regulations and procedures

· Willing to try new things and adaptable to change

· Conscious of the business need to make profit

· Demonstrates commitment

· Great commercial awareness and ability to sell the non?fault services to customers

Hours of Work

· Business operational hours of Mon ? Fri 8am ? 7pm and 9am ? 1pm on Saturday.

Job Types: Full-time, Permanent

Salary: £21,000.00-£23,000.00 per year

Additional pay:

  • Performance bonus


  • Casual dress
  • Company events
  • Employee discount
  • On-site parking
  • Referral programme
  • Store discounts
  • Wellness programmes


  • 8 hour shift
  • Monday to Friday
  • Weekends

Work remotely:

  • No

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