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Broads Tours Assistant Full Time

at Norfolk Broads Direct Ltd Norwich in Norwich (Published at 08-06-2021)

The function of this role will be to assist in maintaining the fleet of Broads Tours hire boats throughout the winter months and providing excellent customer service to our day boat and passenger boat customers during the summer season.

Duties

During the winter months, Broads Tours assistants are required to fulfil the following duties:

  • Assist in sanding, cleaning and painting exterior and interior parts of each vessel
  • Repair work, including fibreglass and gel coat
  • Deep cleaning and pressure washing the boats

During the summer months, Broads Tours assistants are required to fulfil the following duties:

  • Cleaning / maintenance of the dayboat fleet at the beginning and end of each day
  • Clean boats inside and out, fold back / secure canopies, ensure boats are moored correctly
  • Basic servicing procedures to be performed under the supervision of the Day Boat Supervisor i.e. refuelling, oil and weed filter checking
  • Working as crew on one of the passenger trip boats as and when required, helping customers on board and serving drinks from behind the bar

Customer service

  • Greet all customers; assist with boarding and disembarking
  • Give day boat customers boat operating instructions
  • Ensure all customers are aware of the Broads Tours safety policy

Other duties

Broads Tours Assistants may be required to complete any other tasks connected to the running of a hire boatyard.

Skills/Experience

Full driving license essential. Previous boat yard and engineering experience is desirable, but not essential. First Aid at work desirable.

Training

All in house training will be provided.

Working hours

This is a full-time position. The hours are variable depending on the time of the season. During high season, the successful applicant will be expected to work up to five days a week including weekend days, Bank Holidays and some evenings.

The working day will be mainly from 8:00am ? 4:30pm, although during high season extra hours will be required.

Contract length: 5 months

Job Types: Full-time, Temporary

Salary: £9.00 per hour

Schedule:

  • Holidays
  • Weekends

Experience:

  • Customer Service: 1 year (preferred)

Work remotely:

  • No


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