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Social Media Officer and Web Content Editor Full Time

at SSE plc London in London (Published at 08-06-2021)

Base Location: Portsmouth



Salary:
£22,178 - £29,290 + generous shift allowance + a range of other benefits to support your family, finances and wellbeing.



Working Pattern:
Permanent | Full Time



What is the Role?



1. Reporting to the Digital Manager this role?s core responsibility is to manage the day to day running of the Networks social media channels (Facebook, Twitter, Instagram and other social platforms) and the SSEN Website.



2. The main duties of this role will include responding to customer enquiries via social media, recording and resolving complaints, logging and highlighting damage to the network, ensuring an average customer satisfaction score of over 9 out of 10 on customer satisfaction surveys, processing website content requests from business owners to make changes to their public webpages, creating and running social medial campaigns to support business objectives and scheduling proactive posts on a daily basis for the week ahead.



3. Providing analytics reports for business areas, including reach, engagement, website analytics and sentiment scoring are also key to this role.



4. We are a 24/7 department working 365 days a year delivering an industry leading experience to our customers. A mixture of earlies, mids, lates and night shift working will be required. Stand-by is also required.



What do I need?



To be considered for this role, we would love you to have:



1. Had experience in a similar role, within a customer service environment.



2. You will have knowledge of excel spreadsheets, current BHAGS for Power Distribution, network structure, faults knowledge/understanding of network and connections.



3. An outgoing and engaging personality. You will have excellent interpersonal and organisational skills and will be naturally creative and adventurous.



About our Business



SSEN Distribution powers 3.8 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 3,500 people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital to achieving net zero. By enabling a smarter, more resilient electricity network we?re ensuring our local communities continue to receive the power they need, both now and in the future. We are consistently investing and innovating to improve network resilience and future-proof power supplies for life?s changing demands, from rolling out large scale EV charging schemes to supporting small community generation projects.



Life at SSE



If you?re considering a career with us, you?re probably wondering what?s in it for you? From health and wellness to finances and family, we?re proud of our benefits package which includes 34 days holiday (plus the option to buy additional days), enhanced maternity and paternity leave, discounted healthcare and a wide range of offers via our SSE Advantage scheme.



At SSE we?re proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself. We take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra ?if it?s not safe, we don?t do it?.



SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application and assessment process, and upon joining SSE.



Next Steps



All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.



If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact [email protected] / 01738 340 128



EXTERNAL: Before commencing employment with SSE, you?ll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.



INTERNAL: As a courtesy, please let your current line manager know you are applying.



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