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Customer Service Advisor Full Time

at Jobs Butler Kingston upon Hull in Kingston upon Hull (Published at 29-05-2021)

Our client has an immediate need to recruit a Customer Service Advisor. The successful candidate will be answering inbounds calls, emails and making outbound calls to customers. The role will be based at our clients office in Hessle.

Key Responsibilities

  • Provide first class customer service and assistance to customers
  • Taking inbound calls, working from emails and making outbound calls
  • Ensure targets for retained or renewed customers are hit
  • Ensure that calls are dealt with in a professional manner and are in line with company standards and regulations
  • Communicating to internal departments with a view to resolve any customer dissatisfactions in order to retain or renew the customer.
  • Agent will also be required to make Outbound calls to customers.

Experience:

  • Ability to communicate via telephone confidently and professionally
  • Able to demonstrate proven customer service experience
  • Ability to demonstrate objection handling when dealing with challenging customers
  • Able to work well under pressure and work to meet targets

As this role is a support function to the separate Depts ? part of this role will be ensuring our Best Practices are followed at all times by:

  • Courtesy calls to customers to ensure contact has been made by the relevant parties of which their application has been referred to
  • Checking applications to ensure our processes have been followed internally
  • Supporting the UW team for administration duties
  • Calling Web applications and taking applications if necessary
  • Booking in appointments for sales as and when required

This role is very much a developing one and has been created to not only sure our customers are contacted as they should be but also to recognise revenue opportunities within the Business that are missed and capture in this role.

Job Type: Full-time

Salary: £18,500.00 per year

Experience:

  • telephone: 3 years (preferred)
  • customer service: 3 years (preferred)


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