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Call Centre Agent Full Time

at Responsible Life Plymouth in Plymouth (Published at 20-05-2021)

OTE £24,000pa
Basic Salary: £18,200pa plus uncapped commission (average earnings £6,000pa)

Responsible Life, one of the UKs leading later life lending brokers are looking to expand their Plymouth based Call Centre team.

As a Call Centre Agent you will make initial outbound calls to customers who have enquired about or requested further information on mortgage product options. Your ability to successfully build rapport with our prospective customers, ensuring that you are providing clear and accurate information will allow you to arrange pre-qualified appointments for our Mortgage Advisers who can give further specialist advice and guidance to customers.

Key Responsibilities of the Call Centre Agent:

  • Manage outbound phone calls to customers who have requested further information about later life lending solutions
  • Assertively manage calls whilst remaining compliant and adhering to and Responsible Lifes treating customers fairly policies
  • Gain relevant customer information through effective questioning, qualifying customers needs ahead of arranging appointments with our Advisers teams
  • Adhere to compliance/regulatory scripts where necessary during calls whilst also building positive rapport with customers
  • Show empathy and build effective relationships with customers inquiring about our services
  • Achieve monthly KPI?s such as call time, appointments booked and call volumes
  • Positively represent the Responsible Life brand on all calls and interactions with customer leads

Essential Experience for the Call Centre Agent:

  • At least grade 4 GCSE level Maths and English (or equivalent)
  • Experience working within financial services or a regulated environment (I.e. insurance, banking, telecommunications etc.)
  • Outstanding customer service skills
  • Excellent telephone manner with the ability to assertively manage calls
  • Confident user of the Microsoft Office suite (Including basic Excel experience)
  • Ability to manage multiple systems and diaries

Please note, this is a permanent position and will be joining a team that work shift patterns that cover evenings and weekends. We are currently looking for applicants to work full time hours (40 hours per week) and shifts available between the hours of 11am-8pm Monday-Friday and Saturdays 9am-5pm.

For more details on our recruitment privacy policy please visit the Responsible Life website.

Job Types: Full-time, Permanent

Salary: Up to £24,000.00 per year

Additional pay:

  • Commission pay


  • Company events
  • Company pension
  • Wellness programmes


  • 8 hour shift
  • Monday to Friday
  • Overtime
  • Weekends


  • Telephony: 2 years (preferred)

Work remotely:

  • Temporarily due to COVID-19

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