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2nd Line Helpdesk Engineer Full Time

at Support IT Solutions London in London (Published at 16-05-2021)

A fantastic job opportunity has arisen for a 2nd Line Helpdesk Engineer for a friendly and relaxed IT Support company based in Herne Hill, Dulwich (SE24), providing support services for businesses in and around London.

You will be working as a key member of a highly professional, friendly and knowledgeable team, benefiting from ongoing technical training, career progression and stability. The suitable candidate should have experience working as an IT Support engineer.

Main Job Role:

· Work on assigned support calls and take the majority of them through to resolution; dealing with customer, suppliers and vendors.

· Deliver a friendly, helpful and courteous service

· Answer and log support calls from customers 1st or 2nd line.

· Resolve queries as efficiently and effectively as possible

· Assist 3rd line engineers on projects as required, either in the office or onsite.

· Participate in the out-of-hours support rota when required and take support calls.

· Assist with the day-to-day pro-active monitoring and response to alerts from our management system.

· Occasionally travel to sites to provide on-site support to customers

Qualities :

· Strong communication skills with customers and suppliers

· Keen to learn and keep up to date of new business technologies

· Good technical skills but especially adept at resolving problems

· A team player, working well with colleagues

· Calm under pressure and a methodical thinker

· Good organisation skills and time management


· Networks

· Experience on all versions of Windows including servers

· Microsoft Exchange server

· Desktop support for Windows, Apple Macs (if possible) in both standalone and within a Microsoft Network environment.

· Show excellent problem-solving skills.

· Microsoft SCCM is a plus.

· Knowledge of Cloud based systems including Office 365


· At least two years of experience in software and hardware troubleshooting on laptops, desktops, servers & networking equipment.

· Strong English language skills is vital, candidate must be able to communicate with corporate clients

· Exposure to supporting small & medium sized businesses.

· A valid UK driving licence is preferable

Job Types: Full-time, Permanent

Salary: From £20,000.00 per year


  • 8 hour shift


  • IT Support: 1 year (preferred)

Work remotely:

  • No

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