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Customer Service and Sales Representative Full Time

at The House Shop London in London (Published at 16-05-2021)

We are looking for an organised and energetic candidate to join a fast-paced PropTech startup as a Customer Service and Sales Representative.

This role is NOT a typical sales role, and we are looking for more customer service "type" candidates who will work hard to deal with the inbound enquiries and existing clients, as opposed to finding new business/sales.

Location: Working from home, UK wide

Hours: 9.00 am to 6 pm Mon -Fri - Full time

Salary: £20-£25k basic, uncapped commissions, £30k-£35K OTE + benefits

Start date: Immediately

About You

You will have strong digital and client management skills and recognise the importance of customer services.

About us

Founded in 2016, the company is an online digital marketplace of service for estate agents and landlords. We already account for a 20% market share in the UK, growing at a rapid pace. We have secured partnerships with blue-chip companies and is looking for driven and motivated individuals to join our journey.

What does a Customer Success Representative do?

You will act as a liaison between our B2B and B2C customers and the company to proactively assist with product/service information and resolve any queries.

Responsibilities:

  • Being the face of the company for our customers
  • Dealing with all customer enquiries calmly and professionally
  • Converting enquiries into sales
  • Identifying business opportunities with both new and existing customers
  • Proactive business development such as outbound calls and handling inbound calls while representing our business in a professional manner
  • Good influencing skills
  • Nurturing and developing solid relationships with our customers
  • Recording, organising and maintaining data in the HubSpot CRM & General office administration
  • Secure positive customer feedback and achieve customer satisfaction targets
  • Assisting other departments, where necessary

An Ideal Candidate Will Be/Have:

Essential:

  • Experience in the real estate industry or tenant referencing
  • Able to act independently and to work from home
  • Previous remote support/customer service experience and sales experience with B2B / B2C
  • Be results-driven and used to working to KPI?s
  • Excellent phone and written skills
  • Go-getter attitude, always on the lookout for an up-selling opportunity (earns extra commission)
  • Team player with a collaborative approach and willingness to learn
  • An excellent communicator ? confident and articulate, whether on the phone or by email, with impeccable spelling and grammar
  • Highly organised and detail-oriented individual with excellent time management
  • A can-do person with a great positive attitude, lots of energy and comfortable working at a fast pace
  • You need to have a sufficient internet connection to work from home ( >10 MBS)

Desirable:

  • Experience CRM
  • Experience working for an online business

Benefits

  • Work From Home
  • Work Directly with the senior members of the company and receive constant support
  • The chance to work in an exciting and engaging start-up environment where you can have a genuine impact on the future of the business
  • £20-25k salary depending on experience, uncapped comms up to £35k OTE
  • Paid holiday allowance
  • Your birthday off!
  • Paid Sick days
  • Pension contributions
  • The opportunity to work with other departments and develop your skills outside of your core responsibilities
  • Benefit from working closely with our highly experienced and successful Head of Business Development, with regular training sessions
  • Excellent opportunities for progression within the company

Room for Everyone

We're proud to be an equal opportunities employer, and we're passionate about building inclusive teams. We focus on creating a collaborative culture where you can be yourself, where your voice is heard and where you can truly belong. It is important to us that our people reflect the diversity of the communities we work in. We celebrate being different and work together to be the best we can be.

Reference ID: THS-CSR0521

Job Types: Full-time, Permanent

Salary: £20,000.00-£35,000.00 per year

Additional pay:

  • Bonus scheme
  • Commission pay
  • Performance bonus

Benefits:

  • Company pension
  • Sick pay
  • Work from home

Schedule:

  • Monday to Friday

COVID-19 considerations:
We are currently all working remotely until it is 100% to return to an office. When we return to our new offices, we will maintain the WFH flexibility for all staff who desire to do so.

Experience:

  • Customer support: 1 year (required)

Work remotely:

  • Yes


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