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Call Centre Agent Full Time

at Page Personnel - UK London in London (Published at 15-05-2021)

My client are an independent charity to provide support services to members of the public. They have a hugely supportive working culture and operate very efficiently as a team to ensure that all calls offer a safe space to discuss confidential issues.



Job Description


The main duties of the role include but are not limited to:-


  • Dealing with a number of inbound calls
  • Recording all information accurately
  • Effective questioning where appropriate
  • Report writing
  • Complying with GDPR policies at all times

The Successful Applicant


Excellent communication skills both written and verbal is essential

Team player

Good rapport building skills with callers



Ability to assess any serious issues and report to the relevant external agencies



Report writing skills

DBS certificate within the past 12 months is essential for this role



What's on Offer


Supportive working culture

Full training provided

4 on 4 off shift pattern and working hours are as follows (39.5 hour week):-



07:00-19:00



08:00-20:00



14:00-00:00



21:00- 07:00



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