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Data and Insight Manager Full Time

at Travel Counsellors Manchester in Manchester (Published at 13-05-2021)

At Travel Counsellors, we care about our customers, communities and our colleagues more than anyone else and that?s what makes us special. For us, relationships trump transactions and we are there for our customers, connecting with them on a deeply human level through the moments that matter.

We?ve been changing lives for over 27 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 1,800 global independent travel agents to run successful leisure and corporate travel businesses as part of a company that truly cares and one that has never wavered from its purpose; to redefine what personal means for a travel business.

Our Travel Counsellors are supported by a team of over 200 super talented people in our Support Offices to help them create unique, inspiring and exciting experiences for their customers, building lasting personal relationships that brings them back to us, time and time again.

We?re fired up for the future as the demand for travel after COVID-19 returns even greater than before, and we?re looking for the brightest and the best to come and join us to take our business to the next level.

Role Summary and Core Responsibilities

Working within the Tech & Digital team in a dynamic and fast-paced environment you will manage the Data & Insight function. The successful candidate will work closely with senior global stakeholders across the Group to define and evolve the Data & Insight capabilities as we regrow the business, which currently supports over 1800 Travel Counsellors in six countries (UK, Ireland, the Netherlands, Belgium, South Africa and the UAE).

Your responsibilities will be:

  • Leadership and personal development of the Data and Insight team, a hands-on role in analysis and interpretation where appropriate, and quality control over the output of the team
  • Maintenance, development and integrity of the data systems and governance, ensuring the data is accurate, current and consistent

  • Managing the implementation and development of integrations between the data warehouse and other systems in support of the digital transformation programme

  • Developing a combination of central and functional analysis and insight capabilities and co-ordinating the activities of these resources to maximise their effectiveness and avoid duplication
  • Identifying and addressing any barriers to the delivery of data and insight in support of the business strategy and digital transformation
  • Ensuring timely and accurate data and information are accessible across all functions
  • Ensuring that appropriate BI tools are available to the business and educating the central and functional analysis and insight resources in their use
  • Benchmarking Travel Counsellors performance against the market
  • Demonstrate a passion for and deep knowledge of data analytics as an experienced practitioner

Experience and Qualifications

  • Significant experience in data and insight roles, including leadership and development of a team

  • Highly experienced in data and MI including detailed analysis and modelling

  • Experience with a range of data and insight software including Power BI

  • Ability to interrogate and interpret data in support of commercial objectives

  • Programme management - ability to plan, organise, prioritise effectively in a fast-paced dynamic environment

  • Experience of working with
  • Understanding of the regulatory environment and the need for data to comply with GDPR.

  • Experience managing complex projects with multiple stakeholders (ideally in an international environment)

Skills and Personal Attributes

  • Excellent written and verbal communication skills.

  • Ability to build rapport and engage with all types of individual, build and nurture relationships

  • Strong stakeholder manager, able to deal confidently with all levels of seniority and influence outcomes.
  • Strong problem-solving skills and a motivation to provide the best possible service to the user throughout the support process

  • Good attention to detail with a focus on quality and continuous improvement.

  • Excellent team-working skills.

  • Self-motivated, proactive and enthusiastic approach
  • Comfortable operating in fast paced environments with informal ways of working
  • Naturally ambitious and hardworking with a flexible and positive approach to work

  • Keeps up to date on the latest industry thinking and has an interest in keeping abreast of current trends in data and analytics

Core Values and Beliefs

  • You will be a role model for our business values using your personality and behaviours and act with integrity 100% of the time ? what we say is what we do

  • You will have a willingness to go the extra mile and always strive to seek job satisfaction
  • You always bring your authentic self to work

  • You pride yourself on building loyal and mutual trusting relationships with colleagues, travel counsellors and supplier partners

  • You will respect and value diversity, creating an environment that is inclusive of all

You will be focused on your own personal development as well as the future of our business, participating in the ongoing success of the business and contributing with new and innovate ideas

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