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IT Support Engineer Full Time

at William Jackson Food Group Kingston upon Hull in Kingston upon Hull (Published at 12-05-2021)

IT Support Engineer - Hull, East Yorkshire. In this exciting role you will be part of our in-house technology team working within the existing IT operations support team to cover the day-to-day support and infrastructure needs of several businesses which are part of the William Jackson Food Group.

This is a varied role where you will be involved in daily operational support on a service desk, as well as running/contributing to support & infrastructure related projects as we strive to make our services better and better. Reporting directly to the IT Service and Operations Manager, you will be responsible for day-to-day support of users, applications and hardware spanning multiple locations, ensuring that issues are resolved in a timely manner and to participate in multiple IT projects.

This is an excellent opportunity for someone with proven previous experience in a technical support role with excellent customer service skills and has a genuine interest in technology, as well as looking for an environment to allow development and growth.

IT Support Engineer key responsibilities?

  • Working as part of the IT Operations Support Team to provide 1st and 2nd line support to a diverse group of several hundred users across multiple sites within the UK, providing support in both person and remotely.

  • Ensuring that tickets are logged via several channels correctly, triaged and responded to within SLA?s.

  • Taking ownership of varying different technical issues and acting on these to resolve them as quickly and efficiently as possible.

  • Install, maintain and support hardware, both office and manufacturing based equipment.

  • Assisting other teams within both the technology team and other departments to deploy various solutions and systems.

  • Liaising with suppliers and third parties for a range of applications and hardware.

IT Support Engineer Skills and experience?

  • Previous experience within a technical role

  • Experience with M365 suite

  • Hardware and application support

  • Demonstrable knowledge of Active Directory

  • Excellent communication and customer service skills

  • It would be great if you have ;

  • Azure/Cloud, VMWare/Virtualisation and networking experience.

  • ERP/D365 experience

You will need to be able to work on your own initiative, whilst delivering to the given time frames, be able to work as part of a team, and be able to work in a fast-paced environment where you may need to react to the changing requirements quickly. This role will be primarily based at one of our sites in Hull, East Yorkshire with a heavy on-site presence required, there may also be some ad-hoc UK travel required so a full UK driving licence would be great. We are a food business so it would be great if you have worked in this type of environment before

Due to the nature of the role you will be part of a paid ?out of hours? support structure

Contact information

Angela Marshall

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