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Customer Service Advisor Full Time

at University Hospitals of Leicester NHS Trust Leicester in Leicester (Published at 10-05-2021)

Currently recruiting for a Customer Service Advisors to work in our busy 24/7 Facilities Helpdesk.

This is a permanent fulltime vacancy of 37.50 hours per week. The hours are on a rotational shift pattern which include working the below:

0700-1500

0800-1600

1100-1900

1500-2200

2200-0600

You will be expected to work 5 out of the 7; with 2 days of in the week when you are working the weekend.

We are looking for a well-organised person with excellent interpersonal skills to work in our Helpdesk. You will be the first point of contact for all facilities related queries. It is essential that you have excellent communication skills and a good telephone manner. Experience of working in a customer focused environment, together with GCSE English & Maths and accurate keyboard skills are essential. A minimum of 2 years? experience in a Call Centre/Helpdesk environment or similar is desirable, although not essential, as full training will be given.

The hours are as stated above but there will be times when flexibility is needed to fill gaps during our busy period and to cover for sickness and annual leave at short notice. During the first few weeks flexibility will be required when you will need to attend training sessions and shadow other staff members.

Previous applicants need not apply.


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