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Sales Development Lead Full Time

at Healthcare at Home Ltd Derby in Derby (Published at 10-05-2021)


We are currently investing in our commercial team and we have a brand-new role for a Sales Development Lead to join our NHS Services team on a 12 month fixed term position.
To support the NHS Commercial Team (initially across 2 regions) in the delivery of the current and new business strategy and performance. The role will be a pivotal in supporting the growing relationships internally and externally and also it takes away some ?burden? from the sales team, freeing up time to spend developing new business, increasing customer engagement activities and will assist the Regional Business Management and Mobilisation team and ultimately take advantage of opportunities to drive growth.
Healthcare at Home ? a little about us?.

Our vision is simple, we help our patients have their best day, every day.
Working alongside healthcare providers and pharmaceutical companies, we ensure first class clinical care in the home to our patients and provide greater insights and efficiencies to our customers.
Delivering through a patient centric approach, coupled with the introduction of user-friendly technology, we provide clear visibility of the patient?s adherence and persistence, resulting in improved outcomes. All this contributes to supporting our customers to identify interventions which enables patients to rediscover ?their normal? and have their best day every day
What does a Sales Development Lead do at Healthcare at Home?

Assist the Regional Business Manager and Mobilisation Team in existing and new business implementation actions and task completion and support the Regional Business Manager team with content and communication for service reviews.
Assist with the management and distribution of Regional Business Manager team documents externally and internally e.g BD008s, SLAs, etc
Maintains the SLA tracker and feeding back on a weekly basis to the RBM team.
Manages the Customer Relationship Management (CRM) tool, recording customer engagement activity and growth opportunities
Responsible for own case load of NHS accounts based on an agreed segmentation model.
Make proactive levels of contact with NHS clinical and pharmacy homecare teams to drive patient numbers for existing services and delivering new accounts.
With the Regional Business Manager team construct and develop specific customer account plans in order to maximise sales, service and profitability with each customer. The plan will be driven by current and potential business.
Nurture strong relationships with key stakeholders within accounts, and with other external and internal stakeholders e.g SDT, finance, etc. to achieve targets and deliver high levels of customer satisfaction.
Proactively monitor accounts to ensure high levels of service delivery and proactively manage ongoing service issues through engagement with relevant internal and external stakeholders.
Coordinates and attends all regular ongoing face to face service reviews and contract review meetings with specific accounts efficiently across region, as per their contract requirements.
Supporting the Regional Business Manager team regular weekly, monthly and quarterly communication, taking and following up on minutes and actions from client meetings, and gathering information from key internal stakeholders
Allocating appropriate level of resource to complete and finish tasks within timelines agreed to support the team and deliver outstanding client satisfaction.
Collate and prepare thorough content contributions to weekly, monthly and quarterly customer reporting and presentation slides.
Take and follow up on minutes and actions from customer, internal meetings and conference calls
What skills, qualifications and qualities do I need to be successful?

We are seeking someone who has strong communication skills and an ability to influence people to complete tasks within timelines agreed and who can develop and articulate sound ideas and proposals and present these in a compelling way.
You will be solutions focused and be able to identify ways of overcoming problems; capable of identifying new and creative ways of overcoming issues and able to multi-task and focuses time and energy on the most value adding tasks.
You will be able to display well developed planning & organisational skills and be able to cope well under pressure and displays personal resilience; motivated by the need to deliver results.
Why work at Healthcare at home ? the benefits

This is a great chance to be part of a business that is really changing the way in which it can enable more patients to get the most out of their medicines. Our ambitions and desire to do more for our patients opens new prospects for those who work for us, not only to change our business but to grow and develop for themselves. We actively promote from within and support our employee with ongoing development, we want to inspire our people and make them feel valued and engaged. We are passionate about rewarding success and high performers; we do this in several ways including having strong remuneration structure. Do you want to be part of it?

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