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Customer Service Manager Full Time

at Robert Walters Manchester in Manchester (Published at 07-05-2021)

A leading FMCG business based in Greater Manchester are looking for a Customer Service Manager to sit within their supply chain function. As Customer Service Manager you will lead a team of customer service coordinators and ensure all orders are processed timely and efficiently and engaging with key internal and external stakeholders to ensure OTIF to the customer.



  • Responsibility for the management of the customer service team for all aspects of order management

  • Oversee department operations, including inventory management, order entry and more

  • Coordinate with commercial, supply chain, logistics, production and other teams to ensure customer needs are met as efficiently as possible

  • Manage specific customer accounts and the needs associated with those accounts as necessary/appropriate to back fill Account and Project Manager reps

  • Review haulier performance from 3PL provider regarding SLAs

  • Route cause analysis around issues with products being delivered outside of SLAs

  • Identify opportunities for improvement across customer service

  • Identify potential high performers within your team and develop and nurture their talent


About the person:



  • Ideaslly degree qualified or overseas equivalent

  • Previous experience working with FMCG would be preferable

  • Must have previous experience overseeing customer service functions as part of a supply chain function with excellent stakeholder engagement sklls

  • Strong leadership skills


To apply for the role please send your CV to [email protected]



A leading FMCG business based in Greater Manchester are looking for a Customer Service Manager to sit within their supply chain function. As Customer Service Manager you will lead a team of customer service coordinators and ensure all orders are processed timely and efficiently and engaging with ...


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