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Business Support Administrator Full Time

at Mersey Care NHS Foundation Trust Liverpool in Liverpool (Published at 03-05-2021)

The post holder will provide an effective &efficient secretarial and business support administrative service to the Team. The post holder will be expected to work with the minimum of supervision and co-ordinate his/her activities with the members of the Team in order that an efficient service is provided. The post holder will be expected to spend periods of time working unaccompanied and under his/her own initiative. It is essential that the post holder exercise initiative commensurate with the role and vital that confidentiality is maintained at all times. The service currently operates Monday to Friday, between the hours of 8am and 8pm with some evening clinics, and Saturday mornings. Therefore there will be a requirement to work flexibly which will include evenings and weekends


  • Type letters, memos and general documents or correspondence onto word processing package or database.

  • To provide a full range of high quality business support to the service

  • To ensure that any contact with service users/carers or other individuals is carried out in a sensitive and professional manner, this may include on occasions where they present in a distressed / agitated manner.

  • Support the day-to-day organisational/management responsibilities of the Service throughout the maintenance of Record Systems (e.g. annual leave or sickness), arranging meetings, appointments etc. and filing systems. Input data accurately onto computerised systems as

  • To assist in the collation of statistical data for the compilation of monthly/weekly statistical returns.

  • To be responsible for booking assessment appointments for service users by telephone and recording information accurately, using the Choose & Book system and by self referral.


Mersey Care NHS Foundation Trust provides specialist inpatient and community mental health, learning disabilities, addiction and acquired brain injury services for the people of Liverpool, Sefton and Kirkby, Merseyside. We also provide community physical health services in Liverpool, Sefton, secure mental health services for the North West of England, the West Midlands and Wales and specialist learning disability services across Lancashire, Greater Manchester, Cheshire and Merseyside.

Our ambition is to deliver perfect care to become the world?s leading organisation in holistic health and well being.

Mersey Care?s vision and values of Continuous Improvement, Accountability, Respect, Enthusiasm and Support (CARES) drive our organisation and the way we work together to deliver services. Applicants will be expected to demonstrate, during recruitment and any subsequent employment with the Trust, that their behaviour supports our values.


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