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Senior Management Support Administrator Full Time

at Norfolk & Suffolk Foundation Trust Ipswich in Ipswich (Published at 24-04-2021)

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we?d love you to join us!

We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require


Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.


It is important that you complete a formal application form as CV?s alone will not be accepted.

TWITTER - The Trust now has it's own Twitter account for recruitment. Follow us on @NSFTjobs

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Job overview

An exciting and rare opportunity has arisen to join the East Care Group Administration Team based within Coastal Integrated Delivery Team at Walker Close in Ipswich.

This post will be for 30 hours a week, which can be worked flexibly, as a fixed term contract or secondment for one year.

Main duties of the job

The successful candidate will provide day to day management and supervision to our dedicated Reception Team, as well as undertake a range of duties including working with all aspects of our ESR system, TRAC recruitment system, assisting with Oracle procurement and undertaking building Health and Safety checks with the supervision and support of the Administration Manager.

The successful candidate will also provide administrative support to the managers of the Older People?s and Adult teams which may include presentations / spreadsheets including complex reports, raise agendas, take and process minutes for teams.

For full details, please see attached job description.

Working for our organisation

Trust Values and Behaviours

Our values and behaviours are at the heart of who we are as an organisation. The sucessful candidate will need to promote and adhere to the workplace values of NSFT.

Our values and behaviours were created by 1,300 staff members, service users and carers all working together in the Putting People First project.

They reflect what we all believe makes the most positive difference to the care we offer and to the way we work with one another. By ?living our values? we will develop our Trust, our people, and continue to improve the quality of everything we do.

Detailed job description and main responsibilities

Our team at Coastal are welcoming and supportive, and a workplace buddy will be identified to help you as you settle into your new Team. Managerial supervision will be provided, and you are encouraged and supported to undertake personal development opportunities as they arise.

We are looking for someone who is friendly, approachable and willing to learn new skills. If you are an excellent all-round communicator with a positive, flexible, solution focused approach this is the ideal post for you.

Person specification


Essential criteria

  • ICT skills including Microsoft (especially word processing, spreadsheets and presentations)

  • Good standard of literacy and numeracy.


Essential criteria

  • Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at advanced level.

  • NVQ 3 Business Administration or equivalent or willing to work towards.

  • NVQ 2 Customer Services or working towards.


Essential criteria

  • Ability to work with senior members of staff across a large organisation.

  • Experience of working at PA level.

  • Supervision of staff

  • Staff appraisals

Desirable criteria

  • Day to day line management

Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).


FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures ? these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.

Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.

The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.

This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.

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