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Maintenance Services Works Officer Full Time

at Norfolk & Suffolk Foundation Trust London in London (Published at 20-04-2021)

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we?d love you to join us!

We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require


Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.


It is important that you complete a formal application form as CV?s alone will not be accepted.

TWITTER - The Trust now has it's own Twitter account for recruitment. Follow us on @NSFTjobs

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Job overview

Maintenance Services Works Officer - East

Norfolk & Suffolk NHS Foundation Trust (NSFT) are looking for a Maintenance Services Works Officer to join our existing multi-disciplinary professional maintenance team in providing a safe environment for all service users, staff and visitors across our East team site being based at Carlton Court, Carlton Colville, Suffolk.

We pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing our experiences and learning from each other.

The successful candidate would be flexible, enthusiastic, self-motivated and confident in being part of a team that provides a comprehensive maintenance service in a unique and varied environment.

Main duties of the job

Duties & Responsibilities associated with this role:

  • Leading a team of both semi skilled & skilled craftspersons and technicians who are supported by external contractors to ensure a safe, efficient and smooth running maintenance service is provided to the Trust

  • To provide technical support and guidance to team members

  • To deliver a planned preventative maintenance programme in line with current statutory requirements

  • To deliver a reactive maintenance service within agreed timescales

  • Oversee Service Level Agreement (SLA) work for other NHS organisations and private customers

  • Ensure all work is performed in accordance with the requirements of Health and Safety and other relevant legislation

Working for our organisation

Benefits included with this role are:-

  • Department uniform and personal protective equipment (PPE)

  • NHS pension

  • a comprehensive training programme

  • starting annual leave of 27 days per annum increasing to 33 days pa on length of service (plus paid bank holidays)

  • staff physio service

  • salary sacrifice lease car scheme

  • NHS discounts and many more.

Detailed job description and main responsibilities


The post holder will be responsible for:

The delivering of a planned preventive maintenance programme in line with current statutory requirements outlined in statutory guidance including Health Technical Memorandums (HTM?s), Health Building Notes (HBN?s) and Approved Codes of Practice (ACoP?s) including:-

  • HTM00 Healthcare Engineering

  • HTM03 Specialist Ventilation

  • HTM04 Control of Legionella

  • HTM05 Firecode

  • HTM08-02 Lifts

  • HTM06-01 Electrical Services Supply and Distribution

  • L8 Control of Legionella

  • HBN 00-01Designing Health Care Buildings

  • HBN 08-02 Dementia Friendly Health Care Environment

  • HBN 23 Health Building for Children.

Deliver a reactive maintenance service within agreed timescales for all Trust properties and staff groups in response to tasks received via the Maintenance Services Helpdesk and issues reported verbally by team members.

Oversee Service Level Agreement (SLA) work for other NHS organisations and private customers in a professional manner, comply with guidelines and systems of work etc. and ensure all paperwork is accurately completed.

Supervise all directly employed labour, contractors (specialist & supplementary) and agency staff ensuring:

  • Evaluation and monitoring of cost effectiveness, work load and response times of all reactive and planned maintenance

  • Control of quality and content of work is consistent with appropriate standards

  • Participation in the NHS Labour Management Scheme (LMS) including the daily completion of job dockets, summaries and timesheets

  • Compliance with Health and Safety Standards

  • Staff maintain compliance with our Trusts? policies and procedures regarding absence recording and monitoring, dress code, timekeeping and the booking of annual leave etc.

  • All report forms and documentation are accurately completed in compliance with the Departments policies and procedures

  • All duties are carried out in a professional and conscientious manner

  • Work with Senior Maintenance Services Managers to monitor and manage discipline

  • Annual staff appraisals are carried out ensuring records are updated

  • Training needs are identified where short falls or non-compliance exists

Interviews are to be confirmed, candidates may only be given a minimum of 3 days? notice, please note this date is provisional and may be subject to change. You will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

Please visit our Facebook and Twitter page @NSFTjobs

Person specification


Essential criteria

  • Manage a multi disciplined trade based team

  • 5 years relevant management/ supervisory experience having demonstrated high technical ability

Desirable criteria

  • Knowledge of project management in the building industry


Essential criteria

  • Building, Electrical or Mechanical Apprenticeship

  • C&G Certification in Building, Electrical or Mechanical trades

  • BTEC Ordinary National Certificate (ONC) in Building or Engineering

  • Full driving licence for ability to drive Trust vehicles

Desirable criteria

  • NVQ Level 4 in Building or Engineering

  • BTEC Higher National Certificate (HNC) in Building or Engineering

Customer Services

Essential criteria

  • Experience in customer liaison and services

Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).


FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures ? these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.

Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.

The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.

This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.

Applicant requirements

  • The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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