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Clinical Support Team Administrator Full Time

at Norfolk & Suffolk Foundation Trust Ipswich in Ipswich (Published at 17-04-2021)

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.



We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.



We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we?d love you to join us!



We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require


JOB DESCRIPTION/PERSON SPECIFICATION

Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

YOUR APPLICATION

It is important that you complete a formal application form as CV?s alone will not be accepted.



TWITTER - The Trust now has it's own Twitter account for recruitment. Follow us on @NSFTjobs



PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.




Job overview



Do you have the experience and drive to fulfil the role of a Clinical Support Administrator? Do you enjoy working as part of a team, enjoy providing a great service and have an eye for detail? We have an exciting opportunity to join a successful team of administrators as a part time member of staff.

Main duties of the job



You will demonstrate enthusiasm and flexibility with an organise, collaborative and priority based approach to administration delivery. You will also have strong audio typing experience and excellent administrative skills. The role will include call handling, inbox management, data entry and general administrative support to clinical teams. You will need to demonstrate exceptional interpersonal and a dedication to confidentiality and service user experience.

You will be joining a fast-paced and changing environment using a range of clinical systems and Microsoft packages. Previous experience of all Microsoft packages is desirable in the successful candidate.

Working for our organisation



Benefits



Benefits included with this role are:-


  • NHS pension

  • a comprehensive in house & external training programmes

  • career progression

  • starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)

  • staff physio service

  • gym membership

  • NHS discounts and many more.



Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.



Please visit our Facebook and Twitter page @NSFTjobs



Detailed job description and main responsibilities


You will be joining a fast-paced and changing environment using a range of clinical systems and Microsoft packages. Previous experience of all Microsoft packages is desirable in the successful candidate.

Person specification


Previous experience


Essential criteria


  • Knowledge of Trust systems

Desirable criteria


  • Knowledge of Trust electronic record system

Experience


Essential criteria


  • Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level

Desirable criteria


  • Previous NHS Admin experience

Skills


Essential criteria


  • ICT skills including Microsoft

  • Excellent articulate communication skills

EQUAL OPPORTUNITIES
Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).

DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB)

FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures ? these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.

Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.



The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.



This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.



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