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Call Centre Team Manager Full Time

at Capita PLC Sheffield in Sheffield (Published at 14-04-2021)

As a Team Manager you will ensure client delivery requirements are achieved through effective management, support and supervision. You will empower to improve individual and team performance to deliver exceptional results on behalf of our trusted Client.

Please note this opportunity is a 6 month FTC based in Sheffield (Hartshead House)

What we?re looking for:

  • Previous experience of managing a team including the capability to plan and control activity and performance in relation to productivity, quality and other key requirements
  • Able to organise and manage personal and team workload to meet stretching targets and deadlines
  • Able to demonstrate effective written and verbal communication skills in a variety of scenarios e.g. 1:1, and 1:many(team and business meetings )
  • Able to demonstrate numeracy and the ability to effectively use Microsoft Office
  • Able to analyse data, problem solve and make decisions confidently
  • Demonstrates a high level of detail in relation to producing or reviewing written / numerical information and effective task completion
  • Able to evidence establishing effective working relationships at different levels
  • Demonstrates the ability to work as part of a management team
  • Demonstrates ability to manage regular change
  • Excellent time management
  • Experience of managing a Team in a Sales environment would be an advantage

What?s in it for you?

· A competitive basic salary of upto £25k DOE

· Monday to Friday 9am-5:30pm

· 23 days? holiday with the opportunity to buy extra leave

· The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

· Company matched pension, life assurance, a cycle2work scheme, 15 weeks? fully paid maternity, adoption and shared parental leave, paternity pay of two weeks?and plenty more

· Voluntary benefits designed to suit your lifestyle ? from discounts on retail and socialising, to health & wellbeing, travel and technology

· Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You?ll get the chance to follow your chosen career path anywhere in Capita. You?ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we?ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you?ll do next:

Choose ?Apply now? to fill out our short application, so that we can find out more about you. We?re an equal opportunity employer, which means we?ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we?re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita?s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we?re doing everything we can to keep our colleagues and customers safe during this time.

Contract length: 6 months

Application deadline: 20/04/2021

Expected start date: 26/04/2021

Job Types: Full-time, Temporary

Salary: Up to £25,000.00 per year


  • Bike to work scheme
  • Company pension
  • Employee discount


  • Monday to Friday
  • No weekends


  • Team management: 1 year (preferred)

Work remotely:

  • No

COVID-19 precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Sanitisation, disinfection or cleaning procedures in place

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