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Talent Development Facilitator Full Time

at The Wallich Cardiff in Cardiff (Published at 04-04-2021)


The Wallich is a homelessness charity delivering innovative housing and support services to homeless and vulnerably housed people. The Organisation formed in 1978 in Cardiff and now supports around 8000 people a year across Wales. Our work falls into four principal areas:

1. Residential supported housing projects, including direct access hostels, emergency night shelters and accommodation for people with specific issues such as substance misuse, youth services etc.

2. Floating (Tenancy) support projects in which we support people who have tenancy difficulties, sometimes with a contributing health or other need, and are in danger of losing their homes.

3. Prevention or intervention projects supplied through Homelessness Prevention Grant funding which are a broad range of services that prevent homelessness or make life better for homeless people.

4. Participation and Progression services, which are embedded in all our projects enhancing support through providing opportunities for Service Users to take an active part in their community. These services include those designed to enable people to move into meaningful activities including employment and training opportunities.

The Wallich?s values are of empowerment and treating people with dignity, respect and unconditional positive regard. The Wallich is committed to providing services that are trauma informed and delivered with Psychologically Informed Environments (PIE) at the heart of its support. A PIE is an approach to supporting people out of homelessness whilst making significant and positive progress in overcoming trauma, substance misuse and mental illness. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience. At the heart of what we do are the people we support, who are actively and meaningfully involved in their own support and encouraged to participate in the design, development and delivery of services.

Project Description

The People & Talent Department located in Cardiff, provides support services to the organisation. The department is responsible for all aspects of Human Resources, Recruitment, Workforce & Learning and Development.

Purpose of Role

To work alongside the Talent Development Partner and organisational managers, as well as the wider People and Talent team, in delivering a suite of learning and development resources to all employees across the organisation. The role will focus on delivery of internal training courses, incorporating a blended approach of face-to-face interactive classroom sessions, creating video and online content, and engaging in coaching and mentoring across our Talent Development programmes.

This role is subject to a Basic DBS check.

Main Duties, Responsibilities and Person Profile

1. To deliver our Talent Development programmes to staff throughout the organisation, across a range of media platforms, including, but not limited to, face-to-face classroom sessions, remote face-to-face delivery, creation of video and other online content as well as delivering coaching and mentoring sessions, with the aim of delivering content on average three times a week.

2. To work alongside the Talent Development Partner, organisational managers and the wide People and Talent team to understand current and future Talent Development needs, and to help identify the most appropriate way to meet these needs, incorporating a psychologically informed approach to service delivery, and developing content where required.

3. To administer all learning systems (including, but not limited to, the learning sections on our HR Information System and our eLearning system), responding to queries from staff and managers in relation to any of these systems and ensuring that training attendance records for all staff are up to date.

4. To be responsible for all administrative tasks related to training delivery, including issuing of joining instructions, sign in sheets for events, and the production and distribution of training certificates for delegates post attendance. In addition to oversee the issue and timely return of training evaluation paperwork.

5. To support identified specialists across the organisation in their delivery of training events that they have been assigned. This could include co-delivery, or coaching in delivery skills, where appropriate and required.

6. To monitor and ensure that all new starters are completing their core and statutory eLearning requirements within specified timescales from their start dates, including ensuring that those working in Housing Management are assigned access to Rent Smart Wales training and complete it within the strict deadlines assigned.

7. To be an integral member of the People and Talent team, helping to build an integrated team ethos where we strive to be the best we possibly can be, and to act as a role model across all departments in living The Wallich values, whilst working closely with all Partners and the wider team in ensuring that we are contributing to and leading on the organisation's Diversity, Equality and Inclusion commitments.


All role holders within The Wallich are expected to live the organisational values and to demonstrate throughout the work they do, and the manner in which they do it, these values. In addition, all role holders are expected to either be compliant with, or act as a role model for, organisational policies and requirements.

The Wallich values are:

Courageous ? We speak truth to power, we challenge ourselves and each other. We fearlessly pioneer new initiatives. We and our service users have the courage to drive change.

Determined ? We will not stop. We will continue to strive to make changes, not only for our charity but for the people we support. We will not lose passion or focus, even when it?s hard.

Authentic ? We are genuine in our intentions, working on the front line with the people who need us. We walk the path alongside people and use peer experience to inform everything we do.

Compassionate ? At all times ? always. No matter how many times someone comes to us for help, we will listen, be empathetic and greet them with kindness.

Community ? Everybody deserves to belong somewhere. As a team we are family and we embrace partnership. We strive for inclusion and acceptance of those affected by homeless.

Interviews are planned for 22nd April 2021 via Zoom.

Please note, we do not accept unsolicited agency referrals for this position and will not consider any applicants to have been introduced to us via agency.


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