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Front Office Associate (30 hours) (Fixed Term to October 2021) Full Time

at Marriott International, Inc Bournemouth in Bournemouth (Published at 20-03-2021)

Posting Date Mar 19, 2021
Job Number 21024351
Job Category Rooms & Guest Services Operations
Location Bournemouth Highcliff Marriott Hotel, St. Michaels Road, Bournemouth, DORSET, United Kingdom VIEW ON MAP
Brand Marriott Hotels Resorts
Schedule Part-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International?s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you?re happy, our guests will be happy. It?s as simple as that. Our hotels offer a work experience unlike any other, where you?ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That?s The JW Treatment?.

Please note: This role of offered on a 30 hour per week (6 hours per day) until October 2021. Interviews will be taking place in April 2021, for a start date in May 2021. Interviews will likely take place virtually, although adjustments can be made if required (in accordance with current Government guidelines)


Explore our very big world

As a world-class leader in the travel industry, there?s no better place than Marriott International to make your mark. Joining us, you?ll get to entertain and meet people from all over the world as you build your experience. You?ll find a place where your personality and ideas are appreciated just as much as the work you do. And you?ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

The impact you?ll make

First impressions are everything. And you?ll set the tone for every guest?s stay. With a genuinely warm welcome, you?ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you?ll make sure they leave us happy too.

What you?ll do

  • Process guest check-ins, assigning rooms and activating room keys
  • Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
  • Answer, respond to and process all guest calls, messages, questions or concerns
  • Give guests information and directions regarding property and local areas of interest
  • Process check-outs and resolving any disputed charges
  • Process payments and room charges
  • Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
  • Maintain guest and associate privacy.

What we?re looking for

  • A warm, people-oriented demeanor
  • A team-first attitude
  • Positive outlook and outgoing personality
  • A working knowledge of Opera is a big plus but not essential.
  • Previous hotel receptionist experience (preferred).
  • Flexibility, problem-solving skills and multi-tasking ability
  • Availability across mornings, days, evening, weekends and public holidays - Night shifts may also be required on occasion.
  • The ability to stand, sit or walk for extended periods of time across a work shift

Perks you deserve

We?ll support you in and out of the workplace by offering:

  • Team-spirited co-workers
  • Encouraging management
  • Wellbeing programs
  • Learning and development opportunities
  • Discounts on hotel rooms, food and beverage
  • Recognition programs

You?re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you?re important to us and that you?ll make an impact in your role, and for that, you?ll be appreciated and valued.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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