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Call Centre Advisor Full Time

at Interaction Recruitment Walsall in Walsall (Published at 17-03-2021)


£8.72 - £8.72/hour

Job Location
- United Kingdom - England - West Midlands - West Midlands - Walsall

Job Type

17 March 2021

Part Time Customer Service Advisor

We are currently recruiting for an Inbound Customer Service Advisor role working for the RAC based in the Bescot Area in Walsall. The RAC is one of the UK?s biggest and most well-recognised companies operating in the Motoring industry. Their office in Bescot is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre.


We are currently recruiting for the RAC?s commercial department who are looking to recruit a number of Customer Advisors to join their team of Incident Managers. This role will see you dealing with Commercial Business clients of the RAC, providing the highest possible service for these clients, answering any enquiries and helping them with any issues they may be experiencing.

  • Answering inbound calls from existing RAC commercial members
  • Answering any customer questions and providing high levels of customer service
  • Taking details regarding the vehicle breakdown and passing these to the internal despatch team
  • Entering vital details into the RAC system
  • Keeping the customer updated at all times


To work in the RAC Commercial department, we are not looking for specific breakdown or motor industry experience and we do not expect candidates to have any knowledge of car breakdowns. What we are looking for is experienced customer service people who are used to dealing with customers and working in a fast-paced and high-energy environment:

  • Previous customer service experience (essential)
  • Excellent timekeeping and punctuality (essential)
  • Excellent communication skills (essential)
  • Professional telephone manner (essential)
  • Call centre experience (useful)

Further Details:

  • £8.72 per hour
  • Part time hours
  • Flexible Monday to Sunday 0600-2300 (various shift patterns available)
  • 3 week advanced rota
  • 2 full weeks of training
  • Walsall based
  • Free parking
  • Excellent public transport links
  • On-site canteen


Contact information

Ryan Bates

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