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Clinical Support Administrator Full Time

at Norfolk & Suffolk Foundation Trust London in London (Published at 14-03-2021)

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, alcohol treatment, learning disability, wellbeing and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we?d love you to join us!

We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require


Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.


It is important that you complete a formal application form as CV?s alone will not be accepted.

TWITTER - The Trust now has it's own Twitter account for recruitment. Follow us on @NSFTjobs

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Job overview

We are looking for an experienced, enthusiastic, well-motivated individual to join the Admin team at Great Yarmouth & Waveney Acute Services located at Northgate Hospital. This post is based on the inpatient unit within Acute Services.

This post is a 12 month fixed term contract .

Acute Services incorporates an inpatient mental health ward, a Crisis Resolution Home Treatment team (CRHT) and Psychiatric Liaison service.

Main duties of the job

This role provides admin support for the clinical & medical team. Duties will include updating Lorenzo (Trust Electronic Patient System), transcribing letters and reports, ensuring test results are actioned by medics and uploaded to patient record, taking minutes of meetings as well as supporting/providing cover for the other admin team members.

      • We will be looking for you to demonstrate good communication skills with an excellent awareness and understanding of confidentiality.

      • The ability to remain calm under pressure.

      • Good typing skills.

      • Excellent interpersonal skills.

      • A flexible approach to this role is required along with the need to multitask.

Previous experience of Microsoft packages is essential and training will be provided on the Trust I.T. systems.

This post is 37.5 hours and will include working weekends.

Working for our organisation

We can offer a welcoming, friendly and supportive environment that puts the needs and care of our service users first and provides a responsive administration service to the wider team. You will be encouraged to develop your skills and knowledge and we may ask you to spend time in other satellite bases to facilitate this process.

Benefits included with this role are:-

  • NHS pension

  • a comprehensive in house & external training programmes

  • career progression

  • starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)

  • staff physio service

  • gym membership

  • NHS discounts and many more.

Detailed job description and main responsibilities

This role provides admin support for the clinical & medical team.

To provide accurate, prompt and efficient administrative support to the clinical multidisciplinary team which may include spreadsheets and reports.

Liaising directly with General Practitioners and clinical staff including medical staff from other areas.

Take and process minutes for the team.

Reception cover as and when required.

Person specification


Essential criteria

  • Pitman/RSA III Typing /word processing or equivalent experience.


Essential criteria

  • Understanding and experience of secretarial procedures and systems.

  • Working on own inititiave with minimal supervision


Essential criteria

  • ICT skills including Microsoft.

  • Interpersonal Skills including taking a proactive diplomatic approach and ensuring confidentiality at all times


Essential criteria

  • maintaining administrative systems

Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).


FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures ? these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.

Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.

The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.

This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.

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