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Senior Clinical Team Administrator Full Time

at Norfolk & Suffolk Foundation Trust London in London (Published at 06-03-2021)

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, alcohol treatment, learning disability, wellbeing and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.



We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.



We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we?d love you to join us!



We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require


JOB DESCRIPTION/PERSON SPECIFICATION

Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

YOUR APPLICATION

It is important that you complete a formal application form as CV?s alone will not be accepted.



TWITTER - The Trust now has it's own Twitter account for recruitment. Follow us on @NSFTjobs



PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.




Job overview



Do you have excellent communications skills and a keen eye for detail?



Can you effectively manage multiple tasks and priorities?



Do you have experience of managing detailed complex information and maintaining a strong degree of confidentiality?



If you have said ?Yes? to each of the above then we might just have the role for you?



Older People?s Services are looking to recruit an extremely professional, conscientious, calm and confident individual to become part of the Administration Team. The role will cover the Older Peoples teams at both Carlton Court Hospital, Lowestoft and Northgate Hospital, Great Yarmouth so the flexibility to travel between sites is essential.




Main duties of the job



You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. There will be regular communication with service users via the telephone, video and face to face contact. The working environment can be very busy. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset.



You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.



The role will require the post holder to supervise named members of staff, therefore supervisory experience is essential.




Working for our organisation



We can offer a welcoming, friendly and supportive environment that puts the needs and care of our service users first and provides a responsive administration service to the wider team.



Benefits included with this role are:-


  • NHS pension

  • a comprehensive in house & external training programmes

  • career progression

  • starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)

  • staff physio service

  • NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

We would love to hear from you if you think this role is ideal for you.



Detailed job description and main responsibilities


Please see attached job description/person specification for full details of this post.



If you require further information please do not hesitate to contact us.



Person specification


Qualifications


Essential criteria


  • NVQ 3 Business Administration or Equivalent or willing to work towards

Skills and Experience


Essential criteria


  • A good working knowledge of Microsoft packages, especially Excel and Word and experience of data inputting

  • Excellent Communication Skills and Interpersonal Skills

  • Ability to work under pressure and to tight timescales

  • Experience of supervising staff

  • Understanding and experience of a full range of secretarial procedures and systems gained through senior level

Desirable criteria


  • Experience of Trusts Systems

  • Establishing / reviewing administration systems

Behavioural Qualities


Essential criteria


  • To be able to work as part of a team as well as own initiative

  • To be able to manage own workload and prioritise tasks effectively

  • Good time keeping and flexible approach to work

Desirable criteria


  • Experience of working in the NHS and understanding of Trust values

EQUAL OPPORTUNITIES
Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).

DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB)

FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures ? these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.

Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.



The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.



This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.



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