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Team Administrator Full Time

at Norfolk & Suffolk Foundation Trust Norwich in Norwich (Published at 06-03-2021)

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, alcohol treatment, learning disability, wellbeing and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we?d love you to join us!

We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require


Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.


It is important that you complete a formal application form as CV?s alone will not be accepted.

TWITTER - The Trust now has it's own Twitter account for recruitment. Follow us on @NSFTjobs

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Job overview

An exciting opportunity has arisen for a Team Administrator to join our friendly Secure Services Blakeney Ward Administration Team, based at Northside House in Thorpe Saint Andrews.

This post will involve working in the Blakeney Ward Admin team based at Northside House. The role primarily involves the provision of administrative support to the Ward Administration team.

Candidates should have high level commuication, organisational and numeracy skills, and a full commitment to the care and wellbeing of Service Users with mental health issues.
You will be a confident, level-headed individual who can work independently in a busy office environment, responding to changing priorities and delivering accurate work within tight deadlines. The ability to deal with confidential and sensitive information in a professional manner is essential.

Main duties of the job



Answering the telephone, if required, directing calls or taking messages and ensuring all messages are passed on in an appropriate and timely manner, dealing with enquiries and maintaining Customer Service standards at all times.

Knowledge & Training

Undertaking professional development as identified in Appraisal and Supervision. Data entry and retrieval into/from Trust Electronic Systems, ePex, to support data quality and Locality Business performance. Typing, minute taking, diary management.


Sorting and distribution of incoming and outgoing mail. To receive and process information from the teams including typing, photocopying and faxing documents. Maintaining Filing systems as per Trust Policy and Procedures. To provide flexible support and cover across the Locality Teams as indicated by Service need and under direction of Clinical Team Leader/Administration Manager.

Working for our organisation

Benefits included with this role are:-

  • NHS pension

  • a comprehensive in house & external training programmes

  • career progression

  • starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)

  • staff physio service

  • NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Detailed job description and main responsibilities

For further details regarding this role, please see the attached job description and person specification.

Person specification


Essential criteria

  • NVQ2 Customer Services or equivalent

  • RSA II / Word processing or equivalent


Essential criteria

  • Experience of working in a busy office area

  • Data entry or similar role


Essential criteria

  • Good keyboard skills

Desirable criteria

  • Keyboard/ Typing qualification


Desirable criteria

  • Knowledge of Trust electronic records


Essential criteria

  • Able to work flexibly

  • Able to travel independently

Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).


FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures ? these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.

Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.

The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.

This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.

Applicant requirements

  • The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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