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Customer Service Full Time

at BES - Goole Wolverhampton in Wolverhampton (Published at 06-03-2021)

Bailey Employment Services Ltd are recruiting Technical Help Desk Agents to work with one of our prestigious clients.

The Position:
As a Telephony Advisor you will be part of a specialist team sitting within technical help desk area supporting business/ commercial clients in a banking environment. You will be responsible for troubleshooting technical issues within the online platform and taking high volume calls. You?ll be dealing with customer issues relating to the online platform, working in a fast-paced environment and able to cope and adapt to change.

The Benefits: Telephony Advisors that join the company will be rewarded with 10.12 per hour Genuine opportunities for career progression Initially you will be entitled to 28 days holiday per year pro rata, rising to 30 days holiday after you?ve been in the role for 12 weeks. 5 weeks full training provided, both class room based and on the job support. Full support from Senior Team Manager through training and once trained Career Development:

While the role is initially a 6 month temporary contract it has the potential to continue, be extended or even lead to a permanent position subject to performance.

Personal attributes: IT or Customer Help Desk background would be preferred but not essential Previous call centre experience is not essential. Applicants must demonstrate a keen desire to learn and have a hunger for success. A great attitude towards providing an excellent level of customer service which exceeds customer expectations. Strong verbal communication skills Good basic knowledge of MS office skills and PC literate Able to manage a high volume of work and be self - sufficient Applicants will be subject to strict vetting, including 3 years of referencing, a credit check and criminal record check. The Company:

This is an excellent opportunity to join a well established high profile company in a busy banking environment. Our client has been supporting customers, communities and businesses in the UK for over 320 years.

Our client is the UK's largest digital bank, supporting 30 million customers and over one million businesses every day - from new start-ups to multinational organisations.

Our client has been named on The Times' list of Top 50 Employers for Women for the sixth consecutive year, and named the World's Best Bank for Diversity and Inclusion at the Euromoney Awards for Excellence 2017.

Hours of work: 35 hours per week Operating hours between 0800 - 1800 8 hour shifts No weekend work 2-3 months based in office then working remotely

Benefits & Requirements:
  • Hourly rate as above (not age dependent)

  • 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)

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