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Technical Support Apprentice Full Time

at QA Apprenticeships Oxford in Oxford (Published at 25-02-2021)

Job Details:

Brief:

Work is varied as we support a wide range of technical systems. From Microsoft and Linux through to VMware, Azure and AWS, there is plenty of opportunities to develop a broad skill set and focus on new and interesting technologies.


Job overview / purpose:


We are currently seeking an ambitious individual for an IT Technical Apprentice to join our Repairs Team within our well-established team in the Oxford office.


Repair Technician:


  • Diagnose laptop and desktop issues
  • Prepare computers to be installed into client?s networks
  • Setup routers
  • Prepare test reports of products when needed, remove viruses, and troubleshoot malware, adware, spyware, etc.

  • They also adjust computer hardware components to ensure better performance and diagnose network issues
  • Installing and configuring software programs, and assembling desktop and laptop computers, and Macs
  • Explaining to the client the issue and recommending the best course of action for the repair

Desired skills and qualities:

  • An ability to assess each customer/employee's IT knowledge levels
  • Ability to deal with difficult callers
  • Logical thinker
  • Good analytical and problem solving skills

  • Up-to-date technical knowledge

  • Good interpersonal and customer care skills

  • Good accurate records keeping

Desired qualification requirements:


3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.


Working week:


  • 9:00am ? 5:00pm, 5 days a week. / 37.5hrs per week.

Benefits:


  • Salary reviews after 6 months

Future prospects:

  • Potential to gain a full time job after completing the apprenticeship

Important Information:

QA?s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.


To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.



Shortcode:
1211-0001-00020706
Programme:
IT systems and networking
Town:
Oxford
Salary:
£327.00 per week
Closing date:
01 Apr 2021



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