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Clinical Support Team Administrator Full Time

at Norfolk & Suffolk Foundation Trust Norwich in Norwich (Published at 14-02-2021)

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, alcohol treatment, learning disability, wellbeing and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we?d love you to join us!

We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require


Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.


It is important that you complete a formal application form as CV?s alone will not be accepted.

TWITTER - The Trust now has it's own Twitter account for recruitment. Follow us on @NSFTjobs

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Job overview

An exciting opportunity has arisen for a Clinical Support Team Administrator to join our friendly Secure Services Central Administration Team, based at Northside House in Thorpe Saint Andrews. This is a part-time position (3 days per week / 22.5 hours) on a fixed term contract of 11 months to cover maternity leave.

You should have high level communication, organisational and numeracy skills, and a full commitment to the care and wellbeing of Service Users with mental health issues. The post requires a confident, level-headed individual who can work independently in a busy office environment, responding to changing priorities and delivering accurate work within tight deadlines. The ability to deal with confidential and sensitive information in a professional manner is essential.

Main duties of the job

This role would involve working in the Northside House Cash Office, providing a financial administrative service for Service Users on both our Medium Secure and Low Secure Wards.

As well as having a good standard of education, candidates should have at least two years of recent secretarial and financial experience. Good numeracy and data processing skills, with a knowledge of the full suite of Microsoft applications, are essential, and applicants will ideally have attained RSA II typing qualifications or equivalent along with finance experience/qualifications. The successful candidate will possess excellent time management skills, a positive approach and be able to remain calm under pressure. The role requires the ability to show initiative, along with the capacity to be flexible and work as part of a team. Some travel/banking is required so access to own transport is essential.

Working for our organisation

We are a small and welcoming team with a diverse set of administrative specialities. We provide supportive in house training and look forward to welcoming a new member of the team.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Interviews are to be confirmed, candidates may only be given a minimum of 3 days? notice, please note this date is provisional and may be subject to change. You will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

Please visit our Facebook and Twitter page @NSFTjobs

Detailed job description and main responsibilities

The successful candidate would join the Secure Services Admin Team, based at Northside House. The role is primarily based on the secure (ward) part of the building within the Secure Services Cash Office.

Core responsibilities include but are not limited to; handling of petty cash and maintenance of a number of financial administration processes within the Cash Office, managing incoming queries and manning the Cash Office during its opening hours and attending the bank on behalf of the service.

Person specification


Essential criteria

  • Pitman/RSA III Typing / Word Processing or Equivalent secretarial experience at intermediate level

  • NVQ3 Business Administration or equivalent or working towards

  • NVQ2 Customer Services or working towards

Desirable criteria

  • Knowledge of Trust electronic record system


Essential criteria

  • Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level

  • Working under pressure

  • Working on own initiative and under pressure

  • Ability to work with senior members of staff across a large organisation

  • Supervision of staff

Desirable criteria

  • Staff supervision/appraisal process


Essential criteria

  • Excellent articulate communication skills

  • Ability to prioritise.

  • Interpersonal skills including taking a proactive and diplomatic approach and ensuring confidentiality at all times

  • Ability to co-ordinate and prioritise management diaries

  • ICT skills including Microsoft (Especially spreadsheets and presentations e.g Excel, Powerpoint) or equivalent

  • Audio Typing

  • Advanced Keyboard Skills

  • Literacy and Numeracy


Essential criteria

  • Working knowledge of microsoft packages or equivalent

  • Maintaining administrative / secretarial systems

Desirable criteria

  • Knowledge of NHS policy/ procedures

  • Knowledge of medical terminology


Essential criteria

  • Able to work flexibly across a range of different sites/ offices

Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).


FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures ? these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.

Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.

The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.

This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.

Applicant requirements

  • The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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