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Assistant Manager, Substance Misuse Projects Full Time

at The Wallich Swansea in Swansea (Published at 15-01-2021)


The Wallich is a homelessness charity delivering innovative housing and support services to homeless and vulnerably housed people. The Organisation formed in 1978 in Cardiff and now supports around 8000 people a year across Wales. Our work falls into four principal areas:

1. Residential supported housing projects, including direct access hostels, emergency night shelters and accommodation for people with specific issues such as substance misuse, youth services etc.

2. Floating (Tenancy) support projects in which we support people who have tenancy difficulties, sometimes with a contributing health or other need, and are in danger of losing their homes.

3. Prevention or intervention projects supplied through Homelessness Prevention Grant funding which are a broad range of services that prevent homelessness or make life better for homeless people.

4. Participation and Progression services, which are embedded in all our projects enhancing support through providing opportunities for Service Users to take an active part in their community. These services include those designed to enable people to move into meaningful activities including employment and training opportunities.

The Wallich?s values are of empowerment and treating people with dignity, respect and unconditional positive regard. The Wallich is committed to providing services that are trauma informed and delivered with Psychologically Informed Environments (PIE) at the heart of its support. A PIE is an approach to supporting people out of homelessness whilst making significant and positive progress in overcoming trauma, substance misuse and mental illness. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience. At the heart of what we do are the people we support, who are actively and meaningfully involved in their own support and encouraged to participate in the design, development and delivery of services.

Project Description

The projects operate across Swansea and work with service users with a variety of needs. Shoreline works with street drinkers or those with a chaotic lifestyle seriously impacted by their drinking. Gorwelion works with those who have substance misuse issues and who wish to reach a point of abstinence or stability. The services provide residential support with the aim of meeting individuals? needs, which promote independence and lead to a sustainable move-on.

The projects are funded through the Supporting People Programme Grant and are required to meet the Welsh Government?s National Outcomes Framework. The Framework?s four main aims are:
  • Promoting Personal and Community Safety
  • Promoting Independence and Control
  • Promoting Economic Progress and Financial Control
  • Promoting Health and Wellbeing

Purpose of Role

To provide assistance to the Projects Manager in all aspects of the day to day running of the projects and to ensure relevant issues are brought to the attention of the Manager, along with deputising for the Manager when necessary. To ensure the team has a consistent understanding of the mission, values, aims, objectives and policies and procedures of both the organisation and the project, to ensure that reports and finance information is provided on time to Central Services, Commissioners and Funders and to ensure the consistent and equitable application of policies and procedures with respect to both service users and staff.

The role is subject to an Enhanced DBS check.

Main Duties, Responsibilities and Person Profile

Main Duties and Responsibilities

1. To provide management assistance to the Projects Manager in managing the projects and ensure that objectives and targets are met or surpassed.

a) To provide assistance to the Projects Manager in all aspects of the day to day running of the project
b) To ensure that shift rotas are prepared and adequate staff are present to work
c) To take part in staff recruitment and ensure staff are trained and supported
d) To ensure relevant issues are brought to the attention of the Projects Manager
e) To deputise for the Projects Manager when necessary
f) To ensure information is provided on time to Central Services and that the relevant policies and procedures are followed.

2. To assist in monitoring the effectiveness of the project, ensuring objectives and targets are met

a) To assist with gathering quantitative and qualitative information in relation to objectives and targets
b) To produce quality management review data and outcomes reports/returns for Supporting People
c) To ensure key performance indicators are being met for the projects
d) To ensure that records of clients using the service are maintained
e) To provide statistics and other information to funders as required by the Projects Manager
f) To produce reports on the effectiveness of provision for managers, Chief Executive, Management Committee and funders as requested.

3. To supervise an allocated number of staff

a) To provide regular supervision to allocated staff in line with The Wallich?s Supervision Policies
b) To undertake regular appraisals to allocated staff in line with The Wallich?s Appraisal Policy
c) To agree with project staff any development needs and take appropriate measures to action these
d) To monitor work done by the individuals and the team to ensure that duties and responsibilities are fulfilled and obligations are met
e) To address any areas of underperformance by the individuals or the team
f) To ensure that the team has a consistent understanding of the mission, values, aims, objectives and policies and procedures of the project

4. To liaise with relevant agencies to ensure an effective and joined up service for clients across Swansea.

a) To build and maintain positive relationships with relevant local agencies
b) To ensure all staff are aware of and have details of other relevant services from induction onwards
c) To ensure membership of all local relevant groups or committees of benefit to client group and share information gained with team
d) To keep up to date with all local and national legislation and regulations for Homelessness and any other relevant issue e.g. Mental Health, Substance Misuse, Children Act, Domestic Abuse etc.

5. To ensure that client needs are met and that they benefit from the consistent application of policy and procedure

a) To ensure the provision of services that meet clients? needs.
b) To ensure that clients have a means of expressing their views and that this expression receives appropriate consideration.
c) To ensure that clients are aware of the mission, aims and objectives, policies and procedures of the projects and the duties, responsibilities and obligations of staff.
d) To ensure that policy and procedure is applied consistently to all clients and that all clients are afforded equality of opportunity.
e) To ensure new clients are admitted to the projects properly completing any necessary documentation and fulfilling other procedural requirements.
f) To participate in the project?s work with clients with particular reference to:

i. Meeting client?s support, care and health needs and advising on financial, housing and non-housing matters.
ii. Ensuring assessment and support programme is comprehensive, planned and appropriate.
iii. Establishing effective support mechanisms for clients including short term follow up support if necessary.

g) To keep accurate, up to date records on clients and housing management issues according to procedure.
h) To operate disciplinary procedures when appropriate.

6. Other requirements

a) To undertake relevant training.
b) To participate in own supervision.
c) To represent The Wallich at relevant external meetings.
d) To liaise with relevant bodies ? Housing Associations, support agencies etc. ? as appropriate and as the organisation?s representative.
e) To ensure the maintenance of good standards of cleanliness, hygiene and adherence to Health and Safety regulations at the project.
f) To ensure adequate administrative records are kept.
g) To develop links with voluntary and statutory bodies in furtherance of the organisation?s work and for the benefit of the client.
h) To undertake other duties within the remit of the post.

Person Profile

1. Knowledge

a) Knowledge and understanding of Homelessness Law and DWP Benefits
b) Knowledge and understanding of Discovery support planning, risk and needs assessments
c) Knowledge and understanding of the welfare changes and the potential implications to housing related support and vulnerable people
d) Knowledge and understanding of how various issues can affect individuals, their vulnerability, and the consequential impact on communities
e) Knowledge and understanding of the legal frameworks within which you are expected to work (e.g. POVA, Children?s Act, Mental Health Act, Health and Safety at Work Act, Misuse of Drugs Act)

2. Experience

a) Experience of managing and leading teams and individuals is desirable
b) Experience of working with individuals with complex needs
c) Experience of housing related support
d) Experience of monitoring and reporting systems
e) Experience of managing and controlling budgets is desirable
f) Experience of preparing reports to a wide-ranging audience

3. Skills and Abilities

3.1 Working with Vulnerable People:

a) Able to engage with diverse people and understand and value diversity.
b) Able to respect personal choice and work non-judgementally with people who hold different views and lifestyles from your own.
c) Able to work within and understand the importance of professional boundaries.
d) Able to manage conflict and effectively deal with challenging situations.
e) Able to work in a solution focused approach with effective motivational skills.
f) Effective interpersonal skills and emotional intelligence.

3.2 Community Partnership and Networking:

a) Able to professionally and effectively represent the wishes and best interests of clients and the organisation.
b) Ability to build beneficial relationships with a range of agencies and people at front line and senior levels.
c) Ability to confidently and professionally challenge judgemental stereotypes and inappropriate practice
d) Confident and able to lone work on own initiative and without close supervision.

3.3 Project and Team Working

a) Ability to form positive working relationships with members of the team and the wider organisation.
b) Reliable and possess an understanding of how your personal lifestyle can have positive and negative impacts on your own performance and attendance.
c) Ability to gather and provide appropriate information and data.
d) Excellent communication skills, verbal and written.
e) Competent using Microsoft Word, Excel and MS Outlook to an intermediate level.
f) Flexible and able to meet the changing needs of the service and the organisation.
g) Committed to own continued professional development.

4. Other

a) Driving licence and own vehicle is essential.
b) Able to work and travel across Swansea.
c) Ability to communicate in Welsh is desirable but not essential

Currently interviews are taking place via MS Teams (video call).

Interviews are on 28 January 2021.


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