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Technical Support and Customer Services Representative Full Time

at Wunda London in London (Published at 13-01-2021)

Technical Support and Customer Services Representative

Job Type: Full time Monday ? Friday, Saturdays pro rata

Salary: £9.50/hr with a pay review post probation

Location: Caldicot

Introduction:

Wunda supply market leading underfloor heating products and smart heating controls to retailers and trades people. Due to rapid growth, we have an opportunity for enthusiastic individuals to join our technical support and customer services team. This position is well suited to a quick learner who isn?t afraid to ask questions.

Based in the technical department, you will work closely with all other departments to assure fantastic technical support and advice is provided 6 days a week. Most importantly, you will have the desire to provide excellent customer service, leaving the customer satisfied and ensuring repeat business.

Responsibilities:

· Offer customers first class technical support. (Full training provided)

· Advise customers in our showroom. (when open ? currently closed to public due to pandemic)

· Attend exhibitions and events throughout the year on an ad hoc basis.

· Advise customers on best practice in line with company factsheets.

· Process warranty claims whilst minimising financial loss.

· Satisfy customer complaints in line with company policies.

· Complete customer returns in line with company procedures.

· Process sales orders over the phone.

· Make concise notes on a customer?s account regarding your contact with them.

Requirements:

· High attention to detail.

· Strong phone contact handling and communication skills.

· Ability to learn and understand in depth technical information.

· IT literate with a strong understanding of the Microsoft environment.

· An analytical mind.

· Problem solving skills.

· Excellent communication and presentation skills.

· Interpersonal and customer care skills.

Job Types: Full-time, Permanent

Salary: From £9.50 per hour

COVID-19 considerations:
Although we are still in the office, we are enforcing social distancing and facemasks when away from your desk to protect our employees and their families.

Education:

  • A-Level or equivalent (Preferred)

Experience:

  • Technical support: 1 year (Preferred)
  • Customer support: 1 year (Preferred)

Work remotely:

  • No


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