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Telesales Executive Full Time

at Anderson Scott Solutions Ltd Wolverhampton in Wolverhampton (Published at 02-01-2021)

Telesales Executive


Salary £19,500 plus bonus up to £25k OTE

Permanent role

Want to work for an excellent employer and get job satisfaction with great benefits?

You will be joining the Sales and Customer Service department and help with the continued growth and client retention.

Key Responsibilities

· To continually identifying opportunities to positively improve the customer experience and introduce existing and potential customers to the full range of company products and support.

· Supporting Area Sales Manager?s by raising quotes within 2 hours of request, booking appointments, arranging samples, credit application requests, raising events, and any other reasonable request they may have.

· Cold calling potential new customers (using insight database or other means) identifying new business opportunities.

· Range extending into existing customers using gap analysis by brand and by product groups.

· Monthly order capture calls to generate top up orders and identify possible sales churn.

· Monthly retention calls prioritizing zero spend accounts and customers with significant drop off, updating the ASM.

· Updating CRM following all call activity with particular attention to customer data capture log.

· Raise opportunities from pipeline report

· Run regular competitor or product based sales & market research campaigns with product managers and ASM?s, pro-actively suggesting follow up promotions.

Key Skills

· Strong interpersonal communication skills

· Commitment to external and internal customer satisfaction

· High level of customer service skills demonstrating a positive, friendly and professional attitude at all times

· Product knowledge

· Attention to detail

· Analytical abilities

· Microsoft Packages ? Word, Excel and Outlook

· IT packages ? Sage, Salesforce, Phocas

Company Benefits

· Salary - £19,500 after probation period, plus bonus

· Hours ? 37.5 hours

· Holidays ? 25 days plus bank holidays

· Pension

· Health benefits

· Eyecare

By sending your CV in response to this advert, you are giving us consent to contact you to discuss your application as per our privacy policy statement. If you do not hear from us within 7 days, please assume your application has been unsuccessful and your records will be deleted from our system. Our full Privacy Policy can be found on Anderson Scott website.

Job Types: Full-time, Permanent

Salary: £19,500.00 per year

Work remotely:

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