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Customer Service part time Full Time

at James Grace Associates Leicester in Leicester (Published at 23-12-2020)

Our client is currently recruiting for a part time position as an Inbound customer services advisors to start in the new year!

If you are looking for a fast paced, progressive and target driven career route then look no further! We have amazing opportunities for you to join our team in ether the customer service or retention departments!

Salary: £18,039 (part time equivalent)

To keep in line with government guidance this is a working from home position with plenty of benefits offered by the client.

Working in the Customer Service team:

As a Customer Service Representative, you will join our inbound call centre team, talking with our customers for the majority of your shift. You could be addressing customer queries submitted via telephone, email, live chat or instant messages. You?ll be dealing with inbound contacts every day so, you need to be strong and adaptable to enjoy helping our customers.

The calls you receive will be varied; they could include making adjustments to existing policies, giving quotes, taking payments, supporting customers in financial difficulty, handling complaints, and saving customers that are looking to cancel their policy with us. To fit in with the team it would be great if you are energetic, enthusiastic and have a desire to help our customers with first time success.

You will work 25 hours a week across the following shift pattern in the Customer Service team;

Monday & Tuesday: 12:00pm ? 18:00pm, Friday: 12:00pm ? 17:00pm, Saturday & Sunday: 9:00 am ? 13:00pm.

Working in the Retention team:

As a Retention Customer Representative, you will be working in our inbound call centre and talking to customers. You?ll be dealing with inbound calls each day so, you need to be resilient, driven and enjoy helping customers. The calls you receive will be varied; giving new business quotes, taking payments, and saving customers at the point of renewal.

Our retention teams are absolutely vital to the success of our business. You will personally be responsible for dealing with a portfolio of customer?s worth up to £200,000 and help contribute to a renewals department that is worth £171 million of income to the business.

If you?re successful, we?d expect you to treat our customers and colleagues in the way you?d like to be treated. We want to be the biggest and best digital insurer in the UK and expect and encourage all colleagues to play their part in achieving this. You'll discover a vibrant atmosphere, where friendly, supportive colleagues are always ready to help each other.

There are two different shift patterns available in the Retention team, see below for details. We will discuss which pattern works best for you during your telephone interview.

Monday & Tuesday: 12:00pm ? 18:00pm, Friday: 12:00pm ? 17:00pm, Saturday & Sunday: 9:00 am ? 13:00pm (25 hours per week)

Monday to Friday: 10:00am ? 15:00pm (25 hours per week)

For both the Customer Service team and Retention team, you will be required to attend full time training and academy for a period of 8 weeks before the part time hours commence.

Full time training and academy hours are as follows;

Monday ? Thursday 9:00 am 17:30pm and Friday: 9:00 am ? 17:00.

What we're looking for:

  • Pride and experience in delivering top quality customer experiences face to face or by phone
  • People who thrive in a fast-paced, target driven environment
  • Strong communication skills; people who can express themselves both written and verbally
  • Self-motivated individuals that take pride in what they do who can demonstrate politeness and problem solving skills
  • Excellent influencing and negotiating skills
  • Computer skills; you'll take inbound calls whilst navigating our in-house software

Reference ID: EB6910

Part-time hours: 25 per week

Job Types: Part-time, Permanent

Salary: £18,039.00-£18,525.00 per year

Experience:

  • customer service: 1 year (Preferred)

Job Duties:

  • Answer incoming customer inquiries
  • Collect and report customer feedback to ensure that best practice is recognised and maintained
  • Engage with customers in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies

Work remotely:

  • Yes


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