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Outbound Sales Agent Full Time

at Next Recruitment Limited Wolverhampton in Wolverhampton (Published at 17-12-2020)

Outbound Sales Agent ? Permanent Contract!!

Location: Wolverhampton (I54)

Hours of Work: 8.30am ? 4.30pm & 9.00am ? 5.00pm

Salary: £19,500pa + Commission (average £300 – £400pm)

  • Upselling & cross selling to the customer base to ensure that average monthly spend is maintained and grown
  • Cold calling potential new customers (using insight database or other means) identifying new business opportunities
  • Range extending into existing customers using gap analysis by brand and by product groups
  • Monthly order capture calls to generate top up orders and identify possible scale churn
  • Monthly retention calls prioritising zero spend accounts and customers with significant drop off
  • Updating salesforce following all call activity with particular attention to customer data capture log and contact information
  • Raise opportunities from pipeline report at C1 stage and maintain in salesforce
  • Regular one to one sessions with your line manager highlighting high flying customers and identifying down spending customers and advising of action being taken
  • Run regular competitor, SMOI or product-based sales & market research campaigns with product managers input, proactively suggesting follow up promotions that would assist your areas growth
  • Manage a new business process, taking ownership with a cradle to grave approach building relationships with all group sits whist reducing points of contact for the customer


  • Strong interpersonal communication skills * Commitment to internal customer satisfaction * High level of customer services skills, demonstrating a positive, friendly and professional attitude at all times * Product knowledge * Attention to detail * Analytical abilities
  • Microsoft packages ? Word, Excel and Outlook * IT packages ? Sage, Salesforce and Phocas

Reference ID: ER02

Job Types: Full-time, Permanent

Salary: £19,500.00 per year


  • outbound / upselling / cross selling: 1 year (Required)

Work remotely:

  • No

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