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Account Manager Full Time

at Key Forensic Services Coventry in Coventry (Published at 27-11-2020)

KFS are one of the leading forensic providers in the UK. We pride ourselves on delivering a quality service and building strong working relationships with our customer base. Our team of forensic scientists are experienced in the interpretation and reporting of a wide range of evidence types in support of criminal investigations.


Position:


Role Summary


The role reports to the Commercial Management team who oversee business development efforts on behalf of KFS. The role holder will focus on building strong relationships and ensuring that customer experience is of the highest standard. They will also support the management of Commercial Manager diaries, where excellent communication and organisational skills are paramount. This is a commercial role and the ability to exercise discretion and confidentiality is vital.


Account Support - Focus on building strong relationships and ensuring customer experience is of the highest standard. Often the first point of contact for customers; the role holder will primarily focus on non-contract customer relationships, though development into client management would ensure readiness for a Commercial Manager role.


Marketing Support ? Support Commercial Managers with tender response management, Brand Management, sourcing of Commercial Materials and the management of Customer Protocols



Requirements:


Duties & Responsibilities


The Role Holder will:


  • Gain an in-depth understanding of the business and organisational dynamics, challenges and opportunities within the current customer base

  • Promote non-contract customer work within KFS emphasising strategic importance ensuring a high level of customer awareness of KFS? service & product portfolio

  • Ensure new opportunities are passed to Commercial Managers

  • Assist Commercial Managers by providing support to include (though not limited to) confirming Contract Review Meetings, production of meeting minutes & Force/Operational Protocols, dealing with customer enquiries, adherence of KFS QMS pertinent to contract review, account management, sub-contractors, customer relations management and customer service

  • Support KFS at seminars, exhibitions, workshops and other communication events

  • Manage corporate mailboxes

  • Respond to and follow up sales enquiries using appropriate methods

  • Where requested, undertake specific projects and report findings

  • Assist with procurement tasks

  • Adhere to contractual requirements such as Performance Monitoring Systems to include reporting of defined KPI?s and Management Information

  • Attend external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development

  • Develop and maintain an awareness of the forensic marketplace

  • Where requested, undertake specific projects and report findings

Essential Attributes


  • Plans and builds strong relationships with customers ensuring that KFS is their provider of choice

  • Plans and organises work for self and others to assist the efficient running of a very busy team

  • Must be self-motivated and highly organised

  • Consults and negotiates to obtain views and support

  • Able to get on with others and be a team-player

  • Monitors the quality of service delivered and acts on findings

  • Has a flexible attitude and demonstrates adaptability and effective time management

  • Works well under pressure, managing a varied workload, often with stringent deadlines

  • Understands various customer contracts and adheres to their requirements

  • Communicates clearly at all levels, ensuring style is suited to audience

  • Confident and willing to make informed decisions and take ownership of customer and commercial problems, providing solutions that demonstrate an awareness of the business

  • Able to take instruction as well as use initiative to focus on key priorities

  • Intuitive and inquisitive, ensures pertinent information is offered to Commercial Managers in a timely manner

  • Willing to work out of office hours if required and

ability to travel


Desirable Attributes


  • Excellent problem-solving skills with the ability to work under often challenging circumstances

  • Self-disciplined, able to work without supervision

  • Competent use of Microsoft Office packages (notably MS Excel)

Qualifications


  • Education to Degree standard or equivalent is desirable

Experience


  • Proven experience within a commercial role such as sales support or customer service

  • Previous experience within the UK Criminal Justice System is desirable

Other Requirements


  • Good understanding of the UK Forensic Marketplace

  • Full UK Driving Licence

  • Empathy

  • Integrity

  • Action Orientated

  • Physically and emotionally resilient


Other information:


Terms & Conditions


  • Hours ? 37 per week, Monday - Friday

  • Salary: starting at £25,000 per annum

  • Dependent on vetting and 6 months' probation

  • Holidays ? 25 days per annum plus statutory holidays

  • Pension ? Contributory

  • Closing Date: 11th December 2020, please be sure to attach a cover letter explaining why you are imterested in the role.


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