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Home ownership Officer Full Time

at Page Personnel - UK London in London (Published at 25-11-2020)

A Leading Housing Group with 20,000+ homes throughout the South. The organisation works with a wide range of client groups.



Job Description


As well as providing a customer-focused services to manage homeowner queries the successful candidate will be required to:


  • Welcome new residents to the service, ensuring any issues are resolved and provide a high quality customer experience
  • Use resident feedback to identify common issues and develop plans to meet their customer needs
  • Build and maintain effective relationships with internal and external service providers
  • Provide regular communication to residents and resolve their queries at a high standard, including covenant breaches and anti-social-behaviour
  • Ensuring properties are maintained by liaising with contractors, diagnosing and managing repairs and be responsible for making sure repairs are delivered effectively and efficiently
  • Ensure communal areas and neighbourhoods are clean and well maintained, you may be asked to manage cleaners or caretakers
  • Collect rent and service charges and manage service charge accounts, referring cases for legal action where appropriate
  • Process staircasing, remortgage and lease extension applications

The Successful Applicant


Alongside Previous Home ownership / Leasehold experience the successful candidate will have:


  • Excellent communication skills
  • The ability to organise and manage your time
  • The determination to make sure that things are done right the first time, every time
  • The ability to adapt to a rapidly changing environment
  • A full UK Driving license and access to a car

What's on Offer


As well as a competitive salary of £32,000 - £33,000 pro rata plus Car allowance, the successful candidate will also benefit from:


  • 28 days paid holiday per year
  • Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion)
  • A choice of salary based contributory pension schemes, a defined benefit scheme or a defined contribution scheme, each offering life assurance cover
  • Cycle Scheme
  • Learning & Development opportunities
  • Employee Assistance Programme


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