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Customer Service Representative Full Time

at BS Ltd Leicester in Leicester (Published at 17-11-2020)

WBYS Ltd is a dynamic family run footwear business that has been trading since 1983. Having won the Small Business Awards in 2017 for retailer of the year we have a growing team of 23.

As a christmas temporary customer service reprsentative your job will be to work as part of a small team to:

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Suggest solutions when a product isn't correct.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider a refund.
  • Inform customer of deals and promotions.
  • Sell products and services.

To be successful in this role, you must be able to speak and write English fluently. Your written grammar must be excellent.

You will be required to work from Monday to Friday, 8 hours a day.

Reference ID: Customer Service

Contract length: 2-3 months

Job Types: Full-time, Temporary

Salary: From £8.72 per hour

Benefits:

  • On-site parking

Schedule:

  • 8 hour shift

Experience:

  • call center: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Education:

  • A-Level or equivalent (Preferred)

Job Duties:

  • Answer incoming customer inquiries
  • Stay up-to-date on new products, services, and policies
  • Collect and report customer feedback to ensure that best practice is recognised and maintained
  • Engage with customers in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

Work remotely:

  • No


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