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New Business Telesales Team Leader Full Time

at Welcomm Communications Ltd Leicester in Leicester (Published at 02-11-2020)

Great opportunity at Welcomm for a motivational Telesales team leader - you will be joining a well establish communications company with a great culture and friendly working environment.

Welcomm are looking for an experienced Team Leader who has had previous experience in telesales and has a passion for leading from the front inspiring the telesales team. You will be responsible for each telesales executive delivering exceptional service and achieving daily targets.

Role requirements

  • Provide leadership and development of team
  • Day to day operational running of team
  • Manage and motivate all Telesales Executives
  • Retain top talent and mentor new starters
  • Conduct regular 1-2-1s, highlighting areas where additional training is required
  • Hold regular team meetings
  • Maintain and build relationships with your team in person and remotely

Personal Attributes

  • Proven experience of managing a telesales team
  • Lead by example and ability to motivate a team
  • Able to evaluate team performance and identify areas for improvement
  • Highly organised, can delegate responsibilities and plan workload for team
  • Ability to deliver excellent results in fast paced environment
  • Excellent communication skills
  • Demonstrating knowledge, skills, good judgment, and integrity in doing your job.
  • Listen and provide solutions diligently and promptly.
  • Ability to work within a team to achieve a common goal.
  • Be creative and go the extra mile to deliver results.
  • Be humble and polite.
  • Provide a quality and efficient service to our customers.
  • Serve with motivation and dedication.
  • Be answerable and responsible for your decisions and actions.

Please note that this job description is not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. If your application is successful, the responsibilities, tasks and duties of Welcomm might differ from those outlined in the job description, and that other duties, as assigned, might be part of the job.

Job Types: Full-time, Permanent

Additional pay:

  • Bonus scheme
  • Commission pay

Benefits:

  • Casual dress
  • Company events
  • On-site parking
  • Wellness programmes

Schedule:

  • Monday to Friday

Experience:

  • Management: 1 year (Required)
  • Sales: 3 years (Required)
  • Telesales: 1 year (Preferred)
  • Coaching: 1 year (Preferred)


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