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Test Centre Administrator Full Time

at Pearson London in London (Published at 01-08-2020)

Description


Our Organisation


Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.


Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognised in the Best Employers for Diversity 2019 awards.


We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Kingston.


Your Opportunity


  • This is a 3 month Fixed-Term contract position


  • You will be required to work a minimum of 8.25 hours per week


  • The pay rate is £ 10.75 Hourly paid to you at the end of every month.


There will be the opportunity to work 16.5 hours per week and the centre is open from Monday - Sunday. Hours vary between 7.30am-7.15pm. You would be expected to work various shifts, for example a 9.25 hours day, a full 11.25 hour day or a split shift of 7.5 hours. We also have a lunch cover between 11-3 or 12-4 and it would be expected that you will work a variety of the above including at least one lunch cover per week.


You would be expected to direct candidates to their workstations and be sanitizing the surface and equipment of each workstation after the end of every appointment. Any equipment used during the check-in process is also sanitized after every use. We are also implementing social distancing guidelines, which suggest two metres of space between individuals. Test centres may need to limit workstation availability to ensure that a safe distance can be maintained between candidates. We will continue to:


  • Make hand sanitizer available in the waiting area and prior to entering the testing room.


  • Increase our cleaning and disinfecting regimens in between all testing appointments.


  • Provide tissues to candidates upon arrival and permit candidates to wear a mask or disposable gloves if they choose.


  • Remind candidates to wash their hands or utilize hand sanitizer upon arrival at the test centre.


Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.


We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.


The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.


Qualifications


Your Responsibilities


In this important position, you will be required to:


  • Welcome, greet and check-in customers/test-taking candidates.


  • Comply with all exam testing security and procedures and follow company policies using careful judgment.


  • Verify customer/candidate personal identification documents and explain the exam testing process/rules.


  • Proctor / invigilate candidates while they are completing their exam/test.


  • Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.


  • Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations after each candidate has finished their exam/test.


This is a fantastic opportunity for you to gain experience working with our diverse professional teams and you?ll have the opportunity to feedback to your Manager, suggesting ways we can improve to avoid any customer issues from happening again. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.


Our Successful Applicant


This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).


You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour such as whispering and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.


Our Recruitment Process


This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.


Wishing you the very best of success with your application!


Primary Location: GB-GB-Kingston Upon Thames


Work Locations: GB-Kingston Upon Thames-Drapers Court Drapers Court (4th Fl.) Kingston Hall Road Kingston Upon Thames KT1 2BQ


Job: Testing Center


Organization: Assessments VUE


Employee Status: Fixed Term


Job Type: Standard


Shift: Day Job


Job Posting: Jul 31, 2020


Job Unposting: Aug 14, 2020


Schedule: Part-time Temporary


Req ID: 2007391


Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.



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