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Contract Administrator Full Time

at Central Point Recruitment in London (Published at 30-06-2020)

We are a national cleaning company based in Harrogate and work with some of the biggest brands in the UK. We are looking for a hard working, enthusiastic, focused, detail conscious Contract Administrator to join our growing team.

A job description is shown below but you will need to be happy to muck in with anything that needs doing including answering phones. You will need to be able to work under pressure and still deal professionally with employees and customers.

There are great opportunities to progress for the right candidate.

Must have excellent IT skills, including use of excel and good telephone manner.


Job Summary/Purpose

Responsible for providing front line customer service and administrative support to contribute to successful account management.

To understand, anticipate and deliver to client needs from a contract support/administrative perspective.

To ensure accuracy and maintenance of the time and attendance system against KPIs.

Duties and Responsibilities

Reporting into the Operations Manager, for the client/sector to which they are assigned

Receive, resolve and respond to client and employee queries/complaints.

Manage (daily) the time and attendance system, ensuring all records are accurate and maintained, including:

New starters/leavers

Shift allocation/loading up and recording, including monitoring holiday entitlement/absence reporting etc.

Monitoring clocking compliance and driving use of T&A system in accordance with SBFM policy

Performing arbitrations activity where required on a regular basis in line with SBFM policy

Collecting onboarding data from new starters and issuing site SIN and individual PIN codes

Schedule required cover cleans using mobile or other SBFM cleaning staff wherever possible.

Recruiting for vacancies within the portfolio being managed (use of agency staff only permitted with the prior consent of the Operations Manager. Use buddy list smart sheet to source from existing staff pool where possible.

Manage recruitment for contract vacancies.

Support with HR issues and escalate to HR as appropriate.

Order stock for sites as necessary.

Escalate contract concerns to the Operations Manager as necessary.

Communicate with sites (e.g. absence reporting, client satisfaction etc.), via telephone, email and service channels.

Liaise with area managers to ensure appropriate response to client needs.

Resolve pay queries, in liaison with Payroll.

Support with new business mobilisation, including (but not limited to): new starters, stock orders, client queries etc.

Respond to ad hoc requests from the Operations Manager .

Any other duties as reasonably assigned by management

Reference ID: CA001

Expected Start Date: 06/07/2020

Job Types: Full-time, Permanent

Salary: £19,000.00 to £21,000.00 /year


  • On-site Parking


  • Administration: 2 years (Preferred)

Viewed: 6 times
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