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Customer Service Advisor Full Time

at The AA in London (Published at 16-06-2020)

Company description

Role: Customer Service Advisor


£17,340 + 8% shift allowance + incentives

Who are we?

We are the UK?s largest breakdown cover organisation, but that isn?t all we do. These days we offer a wide variety of services including insurance for you, your home, your car; financial products like credit cards and loans and we can even help you plan your next great escape with our route planner, car hire and travel insurance. We like to think of ourselves as the more practical version of your guardian angel.

This is the job

You will be someone that is excited to be a part of this story and passionate about providing a great experience to the heart of our business ? our customers. As long as you are a good listener and have good communication skills, we will give you all the training you will need to be successful in the role. You will take part in a 4-week induction where we will teach you the ways of The AA, but it doesn?t stop there?you will receive ongoing support and development throughout your time here.

If you are successful, you?ll take part in a 4-week induction where we will teach you the ways of The AA. In line with the governments Covid-19 guidelines around safe working environments, this induction will take place virtually, rather than in one of our onsite training rooms.

We?ll provide you with the essential IT equipment you?ll need for this, so you?ll just need a dedicated space to set this up at home, and a reliable internet connection to complete the training. Once you?ve completed your virtual induction, you?ll be able to start work on site at our Cheadle office, which has been set up as a safe working environment that closely follows social distancing policies.

What will I be doing?

Working in our Cheadle office, you will be receiving inbound calls from our existing customers looking to discuss their renewal options. We have to make sure we are available for our customers (our opening times at 8am ? 8pm and Saturday 9am ? 5pm) so we operate a shift pattern here which includes working every other Saturday but don?t worry, you get a day off in the week so it?s still only 5 days a week.

What happens next?

If this sounds like something you want to be involved in, please apply and a member of the team will be in touch to arrange a quick call. If that goes well, then you will be invited to come to the office and take part in one of our assessment days where you will learn everything you didn?t know you needed to know about The AA and walk away knowing this is the place you want to be!

Additional Information

What else is expected of me?

Good conduct matters at the AA. It's very important that you act with honesty & integrity, are respectful of others and have a consistent desire to do the right thing. Everyone at the AA lives these behaviours, so we are all able to support the delivery of good outcomes for our customers.

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