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Clinical Trial Account Manager Full Time

at Clinigen Group Plc in London (Published at 23-05-2020)

Clinical Trial Account Manager - 12 Month FTC

Organisation

Clinigen Group plc is a rapidly-growing global specialty pharmaceutical and services company with a unique combination of businesses focused on delivering the right medicine to the right patient at the right time to improve the quality of people?s lives around the world. The group consists of complementary businesses that focus on key areas of global medicine supply: clinical trial, unlicensed and licensed medicines. Our businesses can operate efficiently in a complex global regulatory environment and can ensure that precious medicines are delivered securely and effectively, wherever they are needed throughout the product lifecycle.

We are currently 1200+ people, headquartered in the UK, with sites in Burton-on-Trent, Weybridge and the North East and global offices in the US, Asia Pacific, South Africa, and across Europe. Clinigen is a rapidly growing company that has a great future ahead. To sustain our growth, we?re always on the lookout for motivated, ambitious and committed individuals to join our highly successful team.

Role

The Account Manager will broaden and deepen Clinical Trial Services exposure to key accounts, delivering exceptional service, responsiveness and technical ability whilst achieving divisional sales targets.

Responsibilities

  • Champion and deliver world class customer service to clients for comparator sourcing activities and added value services project delivery
  • Develop and execute account management plans for key strategic accounts, with a focus on broadening and deepening relationships
  • Develop strategy, implementation and delivery of added value services projects for key accounts
  • Develop a strong working relationship with internal departments to provide an exceptional and seamless service to clients
  • Offer support to Business Development in pursuit of new clients in line with Key Account Management strategy
  • Work with Business development and head of region to devise a transition plan for new accounts to be managed within project management team, set KPIs for key accounts and review on a periodic basis
  • Proactively identify organic growth opportunities and coordinate the necessary involvement of all relevant personnel to execute
  • Arrange and attend clients meetings with Business Development as and when necessary to aid business review and continual improvement of service
  • Managing, prioritising, and completing inquiries and projects to a high standard
  • Demonstrate an excellent understanding of the clinical trial supply chain through working with strategic sourcing group
  • Develop an understanding of the key challenges that customers face in clinical supply, logistics and services
  • Build and develop a team of dedicated Clinical Trial project management colleagues
  • Review and vet client requests/requirements with Account Associate and formulate sourcing strategy, utilising tools, databases, and strategic sourcing group where needed
  • Guide Account Associate with presenting client requests to sourcing vendor(s) to obtain necessary details to generate and provide formal quotation/proposal
  • Oversee the management of incoming orders through Account Associate, from date of receipt to final delivery with supply vendor
  • Provide reports on account performance as and when required, and in line with KPI?s agreed with line manager
  • Follow all relevant Standard Operating Procedures and regulatory requirements, managing adherence within the Client Services team
  • Ensure all licenses, documentation, audits and associated QA activities are in place in support of client qualification
  • Use unique positioning of the role to identify and share opportunities and gaps in supply chain, systems and processes

Requirements

  • Educated to degree level and preferably in a science related field
  • 3+ years direct project management experience at a Contract Research Organisation (CRO)/Contract Development Manufacturing Organisation (CDMO), Pharmaceutical or Biotech company
  • Knowledge of the key principles of cross functional project management
  • Excellent communication skills and ability to communicate effectively with all levels of an organisation
  • Able to delegate, effectively prioritise own and workload of project team members
  • Flexible and adaptable to changing situations
  • Proficient in use of web-based IT systems and Microsoft (MS) Excel, MS PowerPoint, MS Word and MS Project

Job Types: Full-time, Contract

Work remotely:

  • Temporarily due to COVID-19


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