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Site Services Coordinator Full Time

at Hoffmann Group UK in Birmingham (Published at 23-05-2020)

Company description

Hoffmann Group is one of Europes leading tooling and industrial equipment providers. We support customers across all manufacturing sectors, with a commitment to the highest quality service, products and technical support.

Hoffmann has more than 2700 highly motivated employees in more than 50 countries delivering the performance that makes the Hoffmann Group what it is today and one of the most attractive yet demanding employers in our sector.

As a company with an international presence we will continue to place great value on short decision-making processes, on giving as much scope for flexibility as possible and on rapid implementation.

Our employees matter to us. We create for them a working and living environment in which performance and commitment are rewarded. With a reliable values system which is characterized by mutual trust and places particular emphasis on interpersonal skills. We promote initiative and creativity, encouraging our employees to take personal responsibility and to adopt a results-oriented approach. From early on you will be given freedom to act and authority to make decisions.

Job description

This role is based remotely with regular travel to customer locations. A company vehicle will be provided. The main responsibilities are:

To provide outstanding levels of service to customers by delivery and fulfillment of our on-site services.

Regularly visit nominated customers in line with agreed KPI?s and customer expectations.

Resolve issues and maintain positive relationships that promote Hoffmann as our customers supply partner

Key Tasks include

Regular visits to customer locations

Travel throughout nominated geography

Maintaining positive customer relationships

Identifying and liaising directly with sales teams on any potential opportunities

Fulfilment of required services (including):

  • Inventory Management
  • Managing of Industrial Vending equipment
  • Training of customer employees in Hoffmann services
  • Management of calibration and repair of metrology equipment
  • Managing and providing system generated reports to both customers and Hoffmann
  • Managing overall service levels and achieving KPI?s

Liaising and communicating with Customer Service functions to resolve issues

We are keen to speak to people with the following attributes:

  • Have a valid driving license
  • Are able to travel, with some overnight requirements
  • Are good communicators
  • Have the ability to build positive and sustainable relationships with customers
  • Can deliver high levels of customer service
  • Have good attention to detail
  • Are comfortable with technology and competent with Microsoft Office products
  • Demonstrate a customer first attitude
  • Have customer focus, a positive attitude, energy and a will to succeed
  • Technical expertise or in-depth knowledge of our products is not essential, but could be an advantage
  • A background of working in this sector is not essential, but could be an advantage


Industry: Industrial Manufacturing


  • Bonus scheme
  • Work from home opportunities
  • Life insurance
  • Private medical/dental insurance

Reference ID: SSC2020

Job Types: Full-time, Permanent

Salary: £30,000.00 to £35,000.00 /year

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