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Specialist Services Officer Full Time

at Interserve in London (Published at 23-05-2020)

Main Purpose of Post:

To proactively manage the rehabilitation of service users in Custody and across the gate to support the overall objective to reduce reoffending and risk of harm on release. Ensure the coordination of HMP Stakeholder interventions ensuring they are arranged and delivered. That ITTG is delivered through the principles of the Interchange Operating Model, including the introduction to Interchange, assessment, management and planning of risk of harm, resettlement planning, arranging and delivery of interventions including non-accredited groupwork where appropriate. To liaise with community based partners to co-design sustainable rehabilitation networks. To demonstrate a personalised approach with a focus on enablers and strengths of the individual

Key Generic Responsibilities

  • Proactively engage with service users with the aim of sustained rehabilitation across the gate

  • Assessments and co-designed strength based SMART objective setting

  • Proactively engage with HMP services and partners to co-ordinate rehabilitative activities

  • Working with complex and vulnerable individuals

  • Demonstrates and provides evidence of understanding protected characteristics working to meet specific requirements

  • Monitors service user progress for the duration of the Resettlement plan including initial periods in the community

  • Complies with, and contributes to, children and adult safeguarding duties, promoting the welfare of children and adults and alerting relevant colleagues and stakeholders should any risk be identified

  • Collaborative working within the prison: sharing practice, sharing skills, promoting a team ethos

  • Proactively takes responsibility for developing and maintaining relationships and networks (including community networks) to ensure appropriate support and engagement with service users

  • Facilitating and delivering groupwork activities

  • Actively prepares and delivers mitigating activities and objectives to reduce risk of harm, domestic abuse, extremism and Safeguarding concerns

  • Responsible for recording and record keeping in line with company policy and procedures

  • Performs other duties as from time to time which may be determined by the line manager, Director or above

Specific key responsibilities for High Intensity Transition Officers

  • Case management of specific CRC Through The Gate service users

  • Supporting rehabilitation across the gate into the community during the period of transition

  • Supporting the Responsible Officer in the event of service user relapse

  • Providing more intense 1-1 support during the custodial period

Operational Planning and Management

  • Identify and utilise relevant services for Protected Characteristic groups

  • Ensures that all activities will be undertaken in an enabling manner consistent with rehabilitation goals and desistance approaches to enhance consistency in delivery and coordination of interventions in the prison and across the gate

  • Responsible for motivating, monitoring and recording the service users progress through Custody interventions and support particularly during the critical last 12 weeks (or less)

  • Explain and introduce the Interchange Model to service users (including the six core modules) ready for community based CRC interventions

  • Deliver non-accredited groupwork activities

  • Refer to relevant interventions and services

  • Communicate with the community based Responsible Officers and community based partnerships to ensure a joined-up and co-designed approach for release

  • Maintain clear and timely record-keeping on the Case Management System

  • Conduct strength-based assessment, Resettlement Planning and SMART objectives whilst taking into account risk of harm and safeguarding concerns on release

  • Motivate service users to engage, comply and complete group work interventions

  • Optimise community based Networks towards sustained rehabilitation

  • Participate in multi-agency forums

  • Participate in multi-agency release planning

  • Liaise as required with the NPS, OMU, OMiC and Pathfinder (Extremism)

  • Demonstrate CRC values at all times

  • Comply with Prison regime requirements

  • Contribute to the development of the ITTG model

  • Promote and develop structured mentoring support that also helps build resistance to peer influences

  • Maintain a one team approach with current TTG providers

  • Meet the ITTG IQAM standards

  • When safe to do so, work with family members and significant others to develop community based networks

  • Increase positive outcomes for vulnerable and complex groups such as young men, Women. Foreign Nationals, Lifers/IPP, Sex Offenders, people with Learning Difficulties and people with Learning Disabilities

Finance and Commercial

  • Management of the service user budget when developing their personal rehabilitation plan

  • Ensure performance metrics are achieved through the recording of information in a timely manner in line with Policy as a member of the CRC and work proactively to understand and ensure that the performance quality standards are met

Decision Making

  • Use professional judgement (defensible decision making) whilst exercising all interventions, coordination duties including when assessing and planning for risk of harm and safeguarding mitigating actions or activities.


  • Foster a positive working relationship with HMP partnerships, suppliers of interventions and community resources

  • Provide agencies with relevant service user information, where appropriate, including sentence details, risk concerns, and arrangements for addressing non-complianc

  • Collaborates with others to find solutions to problems and improvements to ways of working with HMP partners

  • Collaborates with others to find solutions to problems and improvements to ways of working with Community based partners

  • Peer auditing as part of QA role

  • Demonstrate co-working and coordination with OMiC

  • Builds an effective working relationship with the service user adopting a strengths-based approach

  • Builds an effective working relationship with the NPS (OMiC / key workers) and the OMU

  • Build an effective working relationship with community based Responsible Officers

Equality and Diversity

  • Participate and engage in equality and diversity training, reflecting learning in working practices

  • Promote equality of access to all services and interventions delivered within ITTG service

  • Ensure accurate recording of service user information to support continuous improvement

  • Adapting practice to respond to protected characteristics

  • Deliver quality practice in line with protected characteristics

  • Ensure best practice and company policies and procedures are followed to achieve contract requirements

  • Ensure practice considers Equality and Diversity needs when planning the delivery of the Interchange Model

Quality/Health and Safety/Environment

  • Be actively aware and follow the company Quality, Safety, Health and Environment (QSHE) policies, procedures and personal responsibilities, as set out in these documents

  • Be actively aware and follow the HMP Health and Safety and Security policies, procedures and personal responsibilities as instructed

  • Attend all QSHE mandatory training as requested

  • Attend all HMP mandatory training as requested

  • Ensure compliance with Health and Safety (H&S) policy and procedures, taking reasonable care for own health and safety and that of others, who may reasonably expect to be affected by your action or inaction

  • Where relevant, use recognised incident reporting processes to escalate risks, as stated in the H&S policy and arrangements

  • Adhere to other relevant HMP training, policies and procedures

Policies and Procedures

  • Be actively aware and follow all Interserve and HMP policies, procedures and personal responsibilities as set out in these documents

  • Be aware and follow any legal obligations as required for the post

Person Specification

Professional Qualifications, Education and Training


  • Safeguarding training


  • Two ?A? Level qualifications (C or above) or equivalent

  • Criminal Justice training

  • Other training related to rehabilitative interventions

  • Professional qualification relevant to rehabilitative interventions

  • Risk of Harm training

  • Extremism Training

Relevant Experience


  • Working with people with complex needs

  • Ability to work to standards of practice and procedures

  • Use of basic IT programmes such as Outlook, Excel, WORD and case management systems

  • Working in a multi-agency setting

  • Delivering motivational interventions


  • Working in the Criminal Justice System

  • Working in secure environments

  • Delivering rehabilitative activities

  • Experience of working with mixed cultures

  • Delivering rehabilitative groupwork

Relevant Knowledge


  • An understanding of the Criminal Justice System

  • An understanding of Custody environments

    • Commitment to reflective learning
  • Knowledge of intervention models

  • Understanding the importance of performance and quality in practice

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