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Account Manager Full Time

at Forward Waste Management in London (Published at 21-05-2020)

Location: Midlands, including Birmingham, Warwickshire, Worcestershire, Shropshire and


Hours: 8:00am ? 5:30pm Monday ? Friday

Salary: Circa £30,000 plus commission

Reporting to: Customer Services Director

The company:
Forward Waste Management is a dynamic and focused company providing innovative and valueadded waste management services, primarily focused towards the manufacturing sector.

Privately owned and established for over 15 years, the company is a successful formation of three

trading divisions achieving £8m annual revenue through a 40-strong team of highly competent

and dedicated qualified waste managers, engineers and support staff. We serve an enviable client

list of well-known blue-chip brands, our fast paced, service excellence led business always looking

to stay ahead of industry trends and competitors. The company currently manages a wide array of

disciplines including sales, marketing, service delivery and contract management through a

combination of in-house and outsourced truck fleet facilities and fully licensed waste transfer

operations. The company also manages its own sizeable equipment rental fleet, supported by

integral workshop facilities equipped for a wide range of welding and fabrication, refurbishment

and repair services, from its 50,000 sq. ft. facility based at Cardiff.

The role:
To ensure the delivery of the highest level of customer service, from managing the successful roll

out of new contracts and developing additional services for existing client accounts. Main duties

of the role include:
Coordination and management of the roll out of all new contracts

Building relationships by understanding and defining needs of existing customers

Conducting monthly/quarterly meetings with key account customers within a defined

account management and development process

Winning value-added business from existing customers to and beyond targets by

qualifying opportunities, then preparing and presenting compelling business cases

Ensuring agreed service metrics and KPIs are delivered above client expectation

Providing accurate monthly client account reporting forecasting against established

budgets & targets


Developing strong internal department relationships to facilitate the optimum delivery,

installation and commissioning of services, products and equipment

Monitoring and control SLA agreements and evaluate KPI and contract progress

Provide assistance to the Compliance Team to ensure that all associated service providers

are statutorily and contractually compliant.

Prepare management information for reporting to Board, including customer activities

and other commercial development

Maintain and updating in-house system

Skills & experience:
Experienced B2B Account Manager with a demonstrable track record of developing

existing customer accounts.

Previous waste management or similar environmental services background preferred

Excellent written and spoken communication skills, being able to construct and present

clear and compelling business cases

The ideal candidate:
The ideal candidate will be an experienced B2B Account Manager with an excellent track record of

maintaining and developing existing customer accounts.

Highly motivated team player with the drive to sell, achieve and exceed set targets,

working with credibility and integrity at all times

Demonstrate proven business growth skills in addition to strong account management


Be focused on exploring further opportunities at customer sites for shared benefit

Able to negotiate, win and conduct business at senior management and Board level, while

able to converse comfortably at all levels

Maintain a structured approach to tasks within tight deadlines, remaining focused under

pressure and with the flexibility to react and meet challenging goals and deadlines

Must have a ?hands on? attitude, being organised with excellent diary and territory

management skills

Have strong communication skills both written and oral, as well as the ability to think

laterally to create initiative solutions for clients

Be open to feedback and appraisal, keen to take ownership of actions and personal


Possess excellent interpersonal skills, organised with essential experience in Microsoft

and sage IT packages

Hold a clean driving licence

Previous waste management or similar environmental services experience would be a

distinct advantage

To apply for this role, please forward a copy of your CV, along with a covering letter, to


Strictly NO agencies.

Please note that all information received by Forward Waste Management as part of the recruitment

process will be deleted and / or destroyed after 3 months from when you are sent the outcome of

your application. If you would like us to retain your details and application information on file after

this period for any future potential roles please contact the HR Department via email:

hr@forwardwaste.co.uk to confirm your consent. You are free to withdraw your consent at any time

by way of emailing. Our full recruitment privacy policy can be viewed on our

website: www.forwardwastemanagement.co.uk

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