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Customer Service Analyst Full Time

at Greencore in London (Published at 16-01-2020)

What you'll be doing

We are currently looking for an experienced Customer Service Analyst to join our high performing team based at one of our largest distribution sites in Worksop.

The role involves:
Responding to incoming calls from our customers (queries, changes to orders, delivery changes or complaints)

Using our internal system to export and manipulate data into an Excel format which relates to returns and wastage

Sharing insight internally with our commercial team to help them to maintain strong customer relationships

Answering email queries and managing the inbox in a timely manner

What we?re looking for

You will be a key member of our customer service team of 8 who manage customer interactions and provide key data for internal stakeholders related to our UK wide food distribution.

You will need to be:
Customer service focused ideally with related experience from a call centre or relevant environment

A competent user of Microsoft Excel and able to use various computer systems

Good analytical skills to manipulate data

Organised and able to manage conflicting demands as calls will be intermittent

Confident speaking with various external stakeholders and providing a professional service

Able to work 5 days out of 7 (weekends are shared across the team and this works out at approximately 22 weekend days per year). Working hours are 7:45-1pm on weekdays and 8am - 1pm on weekends.

If you are a Graduate who feels that you have the key attributes for this role, we do welcome your application also.

What you?ll get in return

Competitive salary in relation to your experience

Generous annual leave allowance of 33 days

Pension up to 8% matched company contributions

Access to a company share save scheme

Greencore Qualifications providing in-house training opportunities

Exclusive Greencore employee discount platform

Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.

Why Greencore?

Greencore is a market leading manufacturer of convenience food in the UK. We supply grocery and other retailers including all of the major UK supermarkets. With strong market positions across a variety of categories ranging from sandwiches, sushi and salads to chilled ready meals, soups and quiches; we are the producer behind many of the nation's favourites.

Our 16 world-class manufacturing sites in the UK possess industry-leading technology and supply chain capabilities. We are proud to be a FTSE 250 Company with over 11,800 employees and growing.

Our vast direct-to-store (DTS) distribution network, comprising of 16 depots nationwide, enables us to make over 7,500 daily deliveries of our own chilled produce and that of third parties.

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