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IT Support Technician with Experience Full Time

at Excellimore in Edinburgh (Published at 15-01-2020)

Experienced IT Support Technician

This energetic Edinburgh IT Managed Services firm are looking for an enthusiastic and experienced IT Support Technician to join our team.

You will be visible, accessible, and accountable; this is a role for someone who enjoys meeting people. Perhaps you would now like more responsibility, variety, and freedom than your current employer can offer.

This is a permanent role, which can be full-time or we can agree suitable working hours if you have other commitments.

Our bright modern office is beside a park and next to the Water of Leith. There is car parking nearby and the office is well served by bus and tram services.

Your Experience and Qualifications

A university or college education is required and you will have had two or three years? experience of delivering IT support since graduating.

You will bring a dynamic and enthusiastic approach when you join our hard-working team. Recording your time will be second nature and you will have an excellent command of written and spoken English. You will have a full driving licence.

Our Ideal Candidate

You will have strong recent experience of:

  • Microsoft technologies including Office 365 and PowerShell
  • security and distribution groups
  • system configuration and testing
  • backups and business continuity
  • working with computer users and their managers

What to expect from the role

You will be responsible for effectively resolving technology problems from our office and on-site with clients.

You will be skilled in managing Office 365 and other cloud technologies. You will also work with Active Directory, firewalls, and internet access services.

You will be expected to attend Microsoft and other technical training courses, study in your own time, and pass the associated exams.

Team spirit is of the utmost importance. All staff strongly demonstrate our values; to be trustworthy, act with integrity, always be honest, work as a team, and ultimately make a positive difference for our clients.

We offer a working environment of relaxed efficiency; we pay attention to detail and enjoy doing so. You will be supported by your colleagues and will be expected to support them in turn.

Accurate time recording and writing concise notes for clients is very important. You will be well-presented and able to fit into clients? office environments.

As you progress, there will be opportunities to specialise in an area of technology or to move into Service Management.

The Company

Excellimore make people?s working lives easier through technology. We do this by helping our clients make effective use of IT in their organisations. Our system of Technology Reviews and Action Plans gives our clients confidence in their IT security, resilience, and costs.

We have been Microsoft Partners in Edinburgh since before broadband was invented and we were using Office 365 before it was called Office 365. We?re accredited partners with Sophos and several other major IT vendors.

Your Next Step

To apply, please submit your CV and a covering letter in PDF format. In your letter, tell us about a responsible position you have held outside of work and indicate your current salary. You?ll demonstrate your attention to detail by including the phrase ?make a difference? in your letter.

Job Types: Full-time, Permanent

Salary: £23,000.00 to £25,000.00 /year


  • IT support: 2 years (Required)


  • Diploma of Higher Education (Required)


  • Edinburgh, City of Edinburgh (Required)


  • driving (Required)

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