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Account Manager Full Time

at Accent Networks in London (Published at 14-01-2020)

Accent Networks Ltd is a national engineering based telecoms, security and automation business committed to providing total solutions for business communications. We are a small family run business looking for a confident and creative Account Manager to come on board and support with the day to day running of the business carrying out a range of administration and finance duties.

We are looking for an enthusiastic member of staff who is looking for a new role to get stuck into and put forward new innovative ideas to the MD to help develop and push the business forwards.

Ideal start date for the role: March 9th 2020

The role will include:

  • Interacting with clients over the phone and if required in person
  • Responding to e-mail enquiries
  • Liaising with engineers and booking in jobs with customers
  • Placing orders with suppliers
  • Keeping databases and CRM up to date
  • Preparing documents by inputting data and creating spreadsheets
  • Processing purchase invoices
  • Raising sales invoices and reconciling bank through Xero
  • Dealing with and paying expenses
  • Build and maintain strong, long-lasting customer relationships
  • Develop a trusted adviser relationship with clients and generating growth
  • Dealing with office maintenance
  • Marketing tasks to promote service within the community
  • Being ready for any other administrative tasks that are required
  • MOT/Services & insurance for company vehicles.

What we have to offer:

  • Competitive salary
  • Flexible working hours (20 hours a week negotiable for the right candidate)
  • Free onsite secure parking
  • Kitchen facilities
  • Annual pay reviews
  • Pension scheme
  • Various rewards schemes by negotiation
  • 28 days holiday + optional extra unpaid
  • Company mobile phone
  • Company laptop
  • Option to work from home upon successful pass of probation

What you'll need:

  • Competency to communication well with customers over the phone
  • To work independently and manage own diary
  • A solid education that has provided you with excellent literacy skills for communication via e-mail
  • A great telephone manner
  • Good organisational skills and the ability to multitask
  • Knowledge of MS Office (word & excel).
  • Knowledge of Telecoms/IT type business would be desirable but not essential.
  • Experience with working with Xero & BrightPay would be desirable.
  • Sales & marketing knowledge would be an advantage.

Job Type: Part-time

Experience:

  • Admin: 1 year (Preferred)
  • Xero: 1 year (Preferred)
  • Accounting: 1 year (Preferred)

Flexible Working Options Available:

  • Part-time
  • Flexitime
  • Work from home

Job Duties:

  • Engage with multiple customers on a daily basis by reaching out to new clients, and by developing campaigns for maintaining customer loyalty
  • Manage multiple accounts, ensuring that a high level of customer retention and satisfaction is maintained
  • Record changes to customer accounts, updating service packages, adding accounts, and removing accounts as needed
  • Other duties as requested
  • Implement strategies for retaining customers requesting to terminate or downgrade their account


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