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Probation Service Officer Full Time

at Ministry of Justice in London (Published at 04-12-2019)

Overview of the job

The job holder will undertake the full range of work with offenders before and after sentence. This will include assessment, sentence implementation, offender management and producing reports. The job holder will provide case management support to a full range of offenders utilising service procedures and practice directions that underpin professional judgement.


To assess and manage the risk (including risk management plans and escalation) posed by offenders to protect victims of crime and the general public by:

  • Liaising, providing information and advice to criminal courts, criminal justice agencies and other partner agencies

  • Supervise and manage risk of those offenders subject to community sentences, during and after custodial sentences.
  • Work with other agencies and groups to prevent crime and meet the needs of victims and offenders.

In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

If relevant to the role, some out of hours working may be required (i.e. Courts, Approved Premises, programmes, evening reporting etc)

Responsibilities, Activities & Duties

Probation Services Officers may be required to undertake any combination, or all, of the duties and responsibilities set out below.

  • To undertake the full range of offender management tasks with offenders assessed as low or medium risk of harm and to support the Probation Officer grade in high risk cases.

  • When providing case manager support, to contribute to the delivery of the Risk Management plan and report significant changes relating to risk of harm and or reoffending or any non-compliance within agreed enforcement procedures

  • To use computer based systems to produce, update and maintain records and other documentation within agreed timescales

  • Ensure effective referrals to services and facilities and communicate with offender management staff, interventions staff, service providers and external agencies to review progress and associated risks.

  • To undertake prison, home or alternate location visits as required in accordance with service procedures and policies.

  • To undertake work in the court setting, including the completion of appropriate reports on cases and prosecution of breaches.

  • To provide cover within teams as required

  • To deliver and co-lead accredited programmes commensurate with grade

  • To conduct mandatory alcohol and drug tests as required, and to follow prescribed medication procedures

  • Carry out safeguarding children duties in accordance with the NPS statutory responsibilities and agency policies

  • Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes.

  • To work within the aims and values of NPS and NOMS

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.


  • Making Effective Decisions

  • Changing and Improving

  • Working Together

  • Delivering at Pace

  • Communicating and Influencing

Essential Experience

  • Experience of working with a diverse range of people who have experienced a range of social/personal difficulties and the need to use tact and discretion when dealing with confidential and sensitive issues
  • Experience in planning and coordinating work
  • Experience of working with groups or individuals in order to motivate and change behaviour
  • An understanding of and commitment to equal opportunities and diversity good practice

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh

Technical requirements

  • Minimum of 5 GCSE's at Grade C or above including English, Maths or the ability to evidence high level numeracy and literacy skills required to read, understand and interpret policies and the ability to write reports and correspondence for internal and external stakeholders

  • Understanding of factors related to offending e.g. substance misuse, accommodation issues and being able to emphasise constructively with a range of people

  • Understanding of and commitment to the principles of case management.

  • Knowledge and understanding of risk management/risk assessment as pertaining to offenders and the impact on victims of crime

  • Understanding of Health & Safety legislation in the workplace

  • Knowledge and understanding of the work of the Criminal Justice System and Probation Service

  • Knowledge of the aims and objectives of the Probation Service


Ability to communicate verbally and in writing with offenders, professionals, courts and other public fora.

Additional Information

Family Safeguarding


Surrey?s Children?s Services are committed to making a fundamental shift to early support and prevention, so that we do statutory work well and with the right children and families.

Children are at the heart of everything we do and over the last year we have been building a new approach to help better support the children of Surrey. Feedback from our partners has been positive and there has been significant improvement in performance, helping us provide children and their families with the right help at the right time.

Our approach is rooted in early engagement with families and tackling the causes of children being in need or at risk. It is not possible to provide great services without a fundamentally close connection with our children and families, and that?s why we have implemented the Family Safeguarding model. This exciting new model is part of our family-centred approach, and the tools of our trade are our relationships with the children and the families we serve.

That?s why we are inviting professionals from different disciplines to join our Family Safeguarding Teams, to work side by side with social workers. By bringing experts together we will achieve better outcomes for children and families in Surrey.

What is Family Safeguarding?

In Surrey, the Family Safeguarding model brings together under one roof all the professionals needed to help children. This ground-breaking approach has proved highly successful in other authorities around the country, and Surrey is the first council in the South East to implement it, for the benefit of Surrey?s children.

The Family Safeguarding model is based on a simple concept, to get people who are working with the same family to work in a team and share their concerns and risks to improve outcomes. Bringing together under one roof a blend of children?s social workers and professionals who work with adults allows us to help families in a holistic way. We can provide intensive support to parents to address the substance misuse, mental health and domestic abuse that place children at risk of significant harm.

How does Family Safeguarding help families?

We know that there are many factors which can contribute to a child being in need of support or at risk of harm, such as alcohol and drug use, mental health issues or domestic abuse. Family Safeguarding is a strength based model which includes professionals who work with adults in teams supporting children and their families. It brings together social workers, family support workers, domestic abuse practitioners, recovery workers, mental health practitioners and psychologists so that the whole team can address all the issues facing a family. This means that problems such as a parent?s alcohol abuse can be dealt with and they can understand the impact of their alcohol use on their children and their parenting.

Keeping families together is an important focus of the model and our Family Safeguarding teams work openly and honestly with families about their difficulties and how we can support them to change. Our teams are trained in Motivational Interviewing and work with parents to change behaviours that impair their children?s development or subject them to significant harm. Wherever compatible with the welfare of the child, the aim of these teams is to work alongside parents to support them to change while keeping children safe within their families.

The Family Safeguarding Team

  • Social worker

  • Domestic abuse officer

  • Drug & alcohol worker

  • Psychologist

  • Mental health practitioner

  • Family support worker

What are the benefits for professionals?

Roles within the family safeguarding teams suit a wide range of personality types, especially those who are resilient and are good at building relationships with families and colleagues. There are a number of benefits to team working for social workers and other professionals.

Better outcomes

The Family Safeguarding model has a proven track record of success, and being part of Surrey?s Family Safeguarding teams will give professionals the opportunity to transform children and families? lives for the better. In pilot areas, the model has resulted in a 19% reduction in care proceedings and a 10% reduction in children being ?looked after?. We hope that with your help we will be able to achieve a similar impact on the lives of Surrey?s children and families.

Reduced caseload & less paperwork

The Family Safeguarding model allows for caseloads to be reduced across the board so that professionals can spend more time working with families. The model means social workers can focus on doing what social workers are trained to do, without getting bogged down in bureaucracy and paperwork. By having professionals from different disciplines working under one roof, our teams are able to work closely together, minimising time spent on making referrals to other agencies for support.

Shared responsibility & professional support

It also means that the responsibility for a family is shared among a team of professionals, reducing the risk placed on any one individual. Instead, social workers, family support workers, domestic abuse practitioners, recovery workers, mental health practitioners and psychologists all work closely together to support families and keep children safe.

Career progression

There are significant opportunities for career progression as the skills developed on our Family Safeguarding teams become increasingly sought after nationally. The success of the Family Safeguarding model has been recognised by central government, and is set to be rolled out nationwide in the near future. As an early adopter of the model, Surrey is ahead of the game and members of our Family Safeguarding teams are at the leading edge of innovation in the sector.

We are seeking a number of probation officers and probation service officers who are motivated to help change the lives of some of the most vulnerable families in Surrey. The posts will be based within the Family Safeguarding Service of Surrey County Council (permanent posts with the National Probation Service on reviewable secondment to Surrey County Council). Our ground-breaking family safeguarding model will bring together all the professionals we need, under one roof, to provide intensive support to parents to address the substance misuse, mental health and domestic abuse that place children at risk of significant harm. An important focus of our model is to invest in training all team members to a high standard in motivational interviewing, to engage parents and children in contributing to their own assessments of risk and change, to make group work and strengthening relationships work part of our everyday work.

You will be managed by the senior probation officer within the Safeguarding service and work alongside a team of social workers and other professionals with parents and their children where there is high risk of severe parenting problems including maltreatment and neglect. The posts will include carrying out risk assessments and providing group work or one to one interventions with perpetrators of domestic abuse, and offering consultations to the multi-disciplinary safeguarding service. You will join a dedicated and enthusiastic multi-disciplinary team committed to developing the highest standards of assessment and treatment for the most vulnerable infants, children and parents. There will be ample opportunity to develop and apply a wide range of skills.

The post-holders will be based at Surrey County Council offices. There are professional links across Surrey, with structures in place for supervision and governance.

This is an exciting opportunity for probation officers and PSOs with an interest in this field to contribute to the delivery and development of our family safeguarding service.

Working Arrangements & Further Information

Standard working hours are 37 hours per week excluding breaks which are unpaid.


The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF). Please visit www.gmpf.org.uk for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ?Family Friendly? policies such as opportunities to work reduced hours or job share.

  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.

  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers

  • Paid paternity, adoption and maternity leave.

  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.


All candidates are subject to security and identity checks prior to taking up post

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Interview dates
Interviews are expected to take place from 11th - 13th December 2019.
Closing Date:

20/12/2019, 23:55 hours.

Contact information

If you require any assistance please call 0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk. Please quote the job reference - 30868.

For further details:

Neena Khosla/Sam Bushby - Family Safeguarding Neena.Khosla@Surreycc.gov.uk, sam.bushby@surreycc.gov.uk

Robin Brennan ? National Probation Service at Robin.Brennan@justice.gov.uk

Success Profiles

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk) in the first instance
Supporting document 1
NPS FS PSO Band 3 Nov 2019.docx ? 30KB

Converted File NPS FS PSO Band 3 Nov 2019.docx.pdf ? 66KB

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