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Business Analyst Full Time

at The Tribe Group in London (Published at 09-11-2019)

Business Analyst
Milton Keynes
Permanent

£25,000 - £30,000

We want great people to join our Tribe who can grow with us; define processes and spot chances to build our vision: To be the greatest Customer Service outsourcing company in the UK.

As a Business Analyst, you will have great opportunities to enhance your skill levels working on exciting projects with support and mentoring from the senior team.

What will I be doing?

As our team has grown, so has our technology. We are looking for a super-star Business Analyst to manage exciting new projects and be part of our rapidly growing business. Specifically, your duties will include:

  • Analysis of data sources for the operation and developing automated reporting / KPI dashboards
  • Building out new automation to integrate systems (Call management, invoicing, billing, etc)
  • Help define KPI?s, set up reporting processes and cascade results for all business-critical programmes and projects
  • Develop documentation for onboarding and day-to-day operations of the contact centre
  • Support the onboarding process for new clients to ensure a successful start for us & the client
  • Define the processes for managing each client that we onboard and how they are to be supported
  • Participate in user acceptance testing of new system functionality
  • Define, build and deliver a new Data Warehouse solution
  • Consolidate information into cohesive and understandable correspondence or other written form for use in management decision-making
  • Work with business & team managers across the organisation to identify additional system/process/reporting requirements and follow through to completion where agreed
  • Plan, organise and conduct business process reengineering/improvement projects
  • Provide additional IT support to the operations team
  • Ensure company data security protocols are met

Sounds great, what do I need to be successful?

We can?t live without??

  • Strong excel skills and experience at building dashboards. Ideally with the capability to use wider analytics like Power BI
  • Proven experience of data analysis, data extracts and data presentation
  • Experience of integration and data manipulation/transfer using API / JSON technologies
  • Strong analytical capabilities and ability to extrapolate meaning insights from multiple data sources
  • Strong data analysis and presentation skills

We?d like you to have??.

  • Background of working with large data structures and data modelling

We?d love you to have??

  • Any additional scripting/programming skills required
  • Exposure to contact centre applications

In return, we will offer you:

  • A market competitive base salary
  • A collaborative work culture that focuses on enabling your success and continuing your personal development
  • A genuine flexible working policy
  • Free parking across our Head Office campus
  • Free gym membership
  • Training for skills and personal development courses
  • Perks at work including social team events and meetups

About us

Do you love making people happy? Looking to work with a new company in Milton Keynes who is taking the world of Customer Service to a new level of WOW!?

The Tribe Group provide customer support across phone calls, emails and social media to increase customer delight and develop opportunities for businesses to grow. Our new contact centre opened this year and we are looking for the bright and enthusiastic people to join us.

Our people are at the heart and soul of every single thing we do. We give you every chance to fly high, work in a brilliant team and have a laugh whilst being rewarded for doing a great job.

Benefits:

  • Flexible working hours
  • On-site parking
  • Company events & social hours
  • Subsidised gym membership
  • Work from home opportunities
  • Casual dress

Job Types: Full-time, Permanent

Salary: £25,000.00 to £30,000.00 /year



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