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Treatment Suite Coordinator Full Time

at HCA Healthcare UK in London (Published at 31-10-2019)

About the facility

Leaders in Oncology Care (LOC) is a specialist cancer treatment centre set up by four leading consultants in 2005. We have over 80 consultants who are experienced in diagnosing and treating all forms of cancer, using the latest medical developments to provide advanced treatment options. At LOC we are committed to investing in excellent people who want to be part of an organisation that is dedicated to providing the most advanced cancer care.

Job Description

The Treatment Suite Coordinator will be responsible for the coordination of patient appointments and all activity related to treatment liaising with LOC and external providers. They will provide administrative support to the treatment suite and main reception teams and will be an ambassador in customer relations to all service users.

You will required to work across all LOC sites when required (Harley Street, Platinum Medical Centre- St Johns Wood and Sydney Street, Chelsea).

Hours: 37.5 hours/ week (various shifts including 7:30-15:30, 8:30-16:30, 9-17:00 10-18.00).

Salary: £21,000 - £24,913 (dependent on candidate experience)

Duties & Responsibilities
  • To act as first point of contact for all patients and visitors attending the treatment suite, ensuring they are met and greeted with courtesy, warmth and professionalism

  • To liaise with secretaries/reception about patients? status

  • To manage patient flow and timelines with the clinical lead in the treatment suite

  • To manage the scheduling of all patient related treatment appointments to meet the patient?s needs as well as the clinic?s activity plan

  • To liaise closely with business office staff regarding changes to the scheduled treatments and late treatment booking for pre authorisation to be processed

  • Forward activity plan to include daily preparation for the following day?s schedule and liaise with appropriate teams to ensure all records are in place

  • To manage telephone calls, communicating professionally and efficiently with staff, patients as well as redirecting calls as necessary

  • To coordinate responses to emergency situations if directed

  • To manage the QCL cancellation list, communicating areas of concern, trend changes or where improvement is needed

  • Coordinate the bereavement notification pathway, informing key people involved and updating LOC records

  • To ensure patients and staff are kept informed of any delays and proactively manage

Skills and Experience
  • Previous admin experience within healthcare

  • Excellent customer service skills

  • Computer literate

  • Grasp of basic medical terminology

About the Individual

At HCA UK we recognise and value everyone as unique and individual; treat people with kindness and compassion; act with absolute honesty, integrity, and fairness and trust and treat one another as valued members of the HCA UK family. As someone looking to join our family, you will demonstrate these key values.

You will also actively participate as a member of a team to move the team towards completion of tasks, goals, and objectives; demonstrate leadership and influence others to be the best they can be and inspire our colleagues and patients; and deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results.

If you wish to find out more about this opportunity, please apply for this role and a member of the team will be in contact shortly.

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