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IT Support & Contracts Manager Full Time

at 15ten15 in Huddersfield (Published at 17-07-2019)

Huddersfield£55,000 - £60,000 a yearJob Introduction

15ten15 are currently recruiting for a IT Support & Contracts Manager on behalf of a well-established and market leading manufacturing business with over 100 years of trading history.

Main Responsibilities

Duties and Responsibilities:
Maintain agreed SLAs for response to users contacting the Support Desk and report on these to the Director of IT and Change and make available to the business

Continually seek to improve the user experience through prevention, education and remediation of errors

Support the existing and new telecoms platforms utilising 3rd party support where appropriate

Manage the Group mobile telephony estate to ensure a high level of cost control

Increase the utilisation of Office 365

Plan and execute a project to migrate user ?home? drives to OneDrive for Business

Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks

Ensures all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirements

Organises support, troubleshooting, and repair for IT equipment and networks

Monitors online security for users and networks and takes appropriate steps to address security breaches if necessary

Establishes relationships with technology and component vendors

Oversees IT support department staff, including education, training, and call centre specialists.

The Ideal Candidate

Proven working experience as an IT manager or relevant experience

Experience with Office 365

Excellent knowledge of technical management, information analysis and of computer hardware/software systems

Ability to manage personnel & train people with differing levels of IT experience

Excellent communication skills

Strong leadership skills

About The Company

Our client is offering a package promoting a competitive salary.

NEXT STEPS - If you feel you could be a good fit for this position, please click the ?Apply Now? button, complete our registration steps (2 minutes) and upload your CV.

If you are already a registered candidate with an uploaded CV, you can simply sign into your account once clicking the ?Apply Now? button to complete your application.

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